Mohammed Fahad khan
Store Manager
Bengaluru,KA
Summary
Accomplished Store Operations Leader experienced in enhancing sales floor efficiency and team performance through effective mentoring and problem-solving. Achieved a 20% boost in customer satisfaction via strategic engagement and quality assurance while fostering collaborative environments for optimal service delivery. Committed to driving store performance and ensuring customer satisfaction through strong organizational and leadership skills.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Store Manager
Popular Furniture Works
08.2024 - 09.2026
- Directed daily store operations, ensuring smooth sales floor activity and consistent customer service.
- Managed staff schedules, task assignments, and performance follow-up to maintain coverage and accountability.
- Oversaw inventory counts, stock replenishment, and merchandise organization to support accurate product availability.
- Coordinated furniture displays and showroom resets to improve presentation and shopping flow.
Quality Assurance Associate
Alorica
10.2023 - 01.2025
- Reviewed call recordings and documentation for policy adherence, identifying recurring errors and improvement opportunities.
- Delivered constructive feedback to agents, supporting performance improvements and quality awareness.
- Evaluated customer interactions against quality standards to ensure consistent compliance and service accuracy.
- Maintained accurate scorecards and audit records to track trends and support reporting needs.
Customer Experience Agent
Alorica
10.2022 - 10.2023
- Resolved customer inquiries through phone, chat, and email support.
- Assisted customers with billing questions, account updates, and service troubleshooting.
- Documented interactions in CRM systems with accurate case notes.
- Maintained quality standards while handling high-volume contact queues.
- Applied active listening to de-escalate concerns and improve customer satisfaction.
- Escalated complex issues to appropriate departments for timely resolution.
Education
Bachelor of Commerce - Business And Financial Management
Administrative Management College
Bengaluru, India 04.2001 -
12th PUC : Commerce - commence
Government Pre-University College For Boy
Bengaluru, India 04.2001 -
10th -
NEW ERA HIGH SCHOOL
Bengaluru, India 04.2001 -
Skills
Store operations
Inventory management
Service management
Customer service
Customer relationship
Customer engagement strategies
Problem-solving
Store operations
Organization
Effective team collaboration
Mentoring
Timeline
Store Manager
Popular Furniture Works
08.2024 - 09.2026
Quality Assurance Associate
Alorica
10.2023 - 01.2025
Customer Experience Agent
Alorica
10.2022 - 10.2023
Bachelor of Commerce - Business And Financial Management
Administrative Management College
04.2001 -
12th PUC : Commerce - commence
Government Pre-University College For Boy
04.2001 -
10th -
NEW ERA HIGH SCHOOL
04.2001 -