Summary
Overview
Work History
Education
Skills
Timeline
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Mohammed Faisal Ahmed

Mohammed Faisal Ahmed

Office Administration
Dubai

Summary

Dynamic Administrative Officer with a proven track record at Wadi Helo Group, excelling in documentation and records management. Skilled in enhancing communication and fostering teamwork, I effectively mentored staff and improved operational efficiency. Proficient in Microsoft Word, I deliver impactful reports that drive informed decision-making and support organizational goals.

Also having experience in manufacturing sector based on perfume and cosmetic industries and also relevant experience in customer service.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Administrative Officer

Wadi Helo Group
02.2024 - 03.2025
  • Created, prepared, and delivered reports to various departments.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.

Agarwood and Essential Oil Manufacturing

Ajmal & Sons
03.2021 - 12.2023
  • Supervised manufacturing of Agarwood and Sandalwood oils.
  • Paid attention to detail while undertaking distillation process and separation of oils.
  • Maintained stock records of available oils and the ongoing manufacturing.
  • Undertook cleanliness of manufacturing vessels and silos with the help of subordinates.
  • Maintained attendance records of workers and resolved problems to improve operations and provided exceptional service.

Subject Matter Expert

Alorica
03.2018 - 02.2021
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Customer Service Representative

Aegis ITPL
Bangalore
09.2016 - 03.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 50 incoming calls, emails and chats per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

BBA -

Baldwins Methodist College
Bangalore, India
06-2016

High School Diploma -

International Indian School
Jeddah, Saudi Arabia
03-2013

Skills

Office management

Documentation and control

Data acquisition

Office administration

Microsoft Word

Data entry

Computer proficiency

Customer service

Supervising staff

Professional and mature

Records management

Human resources support

Training and coaching

Timeline

Administrative Officer

Wadi Helo Group
02.2024 - 03.2025

Agarwood and Essential Oil Manufacturing

Ajmal & Sons
03.2021 - 12.2023

Subject Matter Expert

Alorica
03.2018 - 02.2021

Customer Service Representative

Aegis ITPL
09.2016 - 03.2018

BBA -

Baldwins Methodist College

High School Diploma -

International Indian School

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Mohammed Faisal AhmedOffice Administration