Mohammed Faizaan Mulla
Front Office Associate
Dubai
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
FRONT OFFICE ASSOCIATE
Ramada Plaza By Wyndham Deira
Dubai
10.2023 - Current
- Managed front office operations for 4 - star luxury hotel resulting in 15% increase in customer satisfaction ratings.
- Managed front desk tasks in 200+ room hotel.
- Recognized for selling maximum hotel occupancy on 10 low season nights
- Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
- Attended meetings to record and transcribe minutes.
- Processed and prepared documents such as business or government forms and expense reports
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
FRONT OFFICE ASSOCIATE
The WestEnd Property Karwar
Karwar
10.2020 - 08.2022
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Directed phone inquiries, answered customer questions, and scheduled appointments
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments
- Completed work schedules, managed 20 calendars and arranged appointments
FRONT OFFICE ASSOCIATE
The Lalit
Goa
01.2019 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Completed work schedules, managed 10 calendars and arranged appointments.
- Reviewed files, records and other documents to obtain information and respond to requests
- Maintained office supply stock to control shrinkage and prevent overstocking
Education
Diploma - Hotel, Motel, And Restaurant Management
KARAVALI INSTITUTE OF HOTEL MANAGEMENT
Karwar 07.2018 - 01.2019
Pre University - Commerce
KARNATAKA OPEN LEARNING SCHOOL
Kumta 06.2016 - 05.2018
High School Diploma -
Nirmala Hridaya High School
Ankola 04.2015 - 05.2016
Skills
File Management
Performance Tracking
Document Management
Scheduling Appointments
Report Generation
Travel Arrangements
Appointment Setting
Conflict Management
Core Competencies Abilities
- Pursued 6 months of internship training in Housekeeping department at "BHARAT HOTELS LIMITED THE LALIT GOLF AND SPARESORT".
- Understanding the administration activities and addressing customer issues and solving their problems effectively
- Quick learner and result oriented with strong management skills
- Possesses good communication, decision making and customer service skills
Role Responsibilities
- Observing team handling by Supervisor
- Solve customer issues in satisfactory way and manage customers
- Build and maintain strong relationships with visitors and clients
- Ensure safety and adherence to rules and regulations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
Certification
- INTEGRATED INSTITUTE OF MULTI SKILLS PRIVATELIMITED
- Pursued 7 months of industry certification on advanced diploma in accounting and Microsoft office 2007
Personal General Details
- DOB:04/03/2000
- Gender: Male
- Marital Status: Single
- Nationality: Indian
- Religion: Muslim
Personal Information
- Total Experience: 2 years 4 months
- Passport Number: W9691474
- Visa Status: Residence
Visa Validity
02/11/2025
Extracurricular Activities
Participated in "Sankalp Se siddin - Youth Empowerment Program for New Delhi". Represented school in many speech and debate competitions. Represented the college in outdoor catering service at Denisson Hubli.
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
FRONT OFFICE ASSOCIATE
Ramada Plaza By Wyndham Deira
10.2023 - Current
FRONT OFFICE ASSOCIATE
The WestEnd Property Karwar
10.2020 - 08.2022
FRONT OFFICE ASSOCIATE
The Lalit
01.2019 - 04.2020
Diploma - Hotel, Motel, And Restaurant Management
KARAVALI INSTITUTE OF HOTEL MANAGEMENT
07.2018 - 01.2019
Pre University - Commerce
KARNATAKA OPEN LEARNING SCHOOL
06.2016 - 05.2018
High School Diploma -
Nirmala Hridaya High School
04.2015 - 05.2016