Mohammed Faizaan Mulla
Dubai
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
5
5
years of professional experience
Work History
FRONT OFFICE ASSOCIATE
Ramada Plaza By Wyndham Deira
10.2023 - Current
- Managed front office operations for 4 - star luxury hotel resulting in 15% increase in customer satisfaction ratings.
- Managed front desk tasks in 200+ room hotel.
- Recognized for selling maximum hotel occupancy on 10 low season nights
- Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
- Attended meetings to record and transcribe minutes.
- Processed and prepared documents such as business or government forms and expense reports
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
FRONT OFFICE ASSOCIATE
The WestEnd Property Karwar
10.2020 - 08.2022
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Directed phone inquiries, answered customer questions, and scheduled appointments
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments
- Completed work schedules, managed 20 calendars and arranged appointments
FRONT OFFICE ASSOCIATE
The Lalit
01.2019 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Completed work schedules, managed 10 calendars and arranged appointments.
- Reviewed files, records and other documents to obtain information and respond to requests
- Maintained office supply stock to control shrinkage and prevent overstocking
Education
Diploma - Hotel, Motel, And Restaurant Management
KARAVALI INSTITUTE OF HOTEL MANAGEMENT
Karwar01-2019
Pre University - Commerce
KARNATAKA OPEN LEARNING SCHOOL
Kumta05-2018
High School Diploma -
Nirmala Hridaya High School
Ankola05-2016
Skills
- File Management
- Performance Tracking
- Document Management
- Scheduling Appointments
- Report Generation
- Travel Arrangements
- Guest Relations
- Conflict Management
Accomplishments
- INTEGRATED INSTITUTE OF MULTI SKILLS PRIVATELIMITED
- Pursued 7 months of industry certification on advanced diploma in accounting and Microsoft office 2007
- Participated in "Sankalp Se siddin - Youth Empowerment Program for New Delhi".
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Additional Information
- Total Experience: 2 years 4 months
- Passport Number: W9691474
- Visa Status: Residence
- Visa Validity : 02/11/2025
Core Competencies Abilities
- Pursued 6 months of internship training in Housekeeping department at "BHARAT HOTELS LIMITED THE LALIT GOLF AND SPA RESORT".
- Quick learner and result oriented with strong management skills.
Personal Details
- DOB:04/03/2000
- Gender: Male
- Marital Status: Single
- Nationality: Indian
- Religion: Muslim
Timeline
FRONT OFFICE ASSOCIATE
Ramada Plaza By Wyndham Deira
10.2023 - Current
FRONT OFFICE ASSOCIATE
The WestEnd Property Karwar
10.2020 - 08.2022
FRONT OFFICE ASSOCIATE
The Lalit
01.2019 - 04.2020
Diploma - Hotel, Motel, And Restaurant Management
KARAVALI INSTITUTE OF HOTEL MANAGEMENT
Pre University - Commerce
KARNATAKA OPEN LEARNING SCHOOL
High School Diploma -
Nirmala Hridaya High School
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