Mohammed Farhaan Shaikh
Travel & Operations Professional
Mumbai
Summary
Dynamic professional with extensive experience at Twigo Tours & Travels, excelling in travel operations coordination and customer service. Proven ability in scheduling management and process implementation, enhancing operational efficiency. Adept at resolving customer inquiries and ensuring seamless travel arrangements, consistently delivering high-quality service and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Twigo Tours & Travels
02.2016 - 03.2018
- Assisted customers with travel bookings, tour packages, hotel reservations, and transportation arrangements.
- Responded to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provided detailed information about travel destinations, itineraries, pricing, and company services.
Administrative Supervisor
I-tech Computer Institution
08.2021 - 08.2023
- Supervised daily administrative operations to ensure smooth functioning of the institute.
- Managed student admissions, registrations, attendance records, and course documentation.
- Coordinated class schedules, faculty assignments, and examination activities.
- Maintained student databases and prepared administrative reports and records.
Travel Operations Coordinator
Twigo Tours & Travels
10.2023 - 05.2026
- Coordinated daily travel operations, ensuring smooth execution of tour packages, hotel bookings, transfers, and transportation services.
- Managed customer reservations for vehicle rentals, including booking confirmations, scheduling, and documentation.
- Liaised with hotels, airlines, transport providers, and drivers to ensure seamless travel arrangements.
- Prepared travel itineraries, quotations, and operational reports for clients and management.
- Monitored vehicle availability, maintenance schedules, and driver assignments to ensure efficient fleet utilization.
- Handled customer inquiries, booking modifications, cancellations, and service-related issues professionally.
Education
Bachelor of Arts -
Glocal University
SaharanpurSkills
Scheduling management
Customer invoicing
Process implementation
Supply ordering
Timeline
Travel Operations Coordinator
Twigo Tours & Travels
10.2023 - 05.2026
Administrative Supervisor
I-tech Computer Institution
08.2021 - 08.2023
Customer Service Representative
Twigo Tours & Travels
02.2016 - 03.2018
Bachelor of Arts -
Glocal University