Hi, I’m
MOHAMMED FASLAAN POLUR
CHENNAI
Summary
Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills as a Paper Products Representative.
Overview
4
years of professional experience
Work History
FAHSIN ENTERPRISESCHENNAI
ASSIATANT MANAGER
05.2020 - 07.2023
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
T S F & COCHENNAI
Sales Assistant
08.2019 - 02.2020
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Assisted customers with prompt and polite support in-person and via telephone.
- Referred customers to various services by evaluating needs and providing recommendations.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
- Fielded customer questions to share information about products, availability and pricing.
- Quoted prices, credit terms and other bid specifications.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
Education
CRESCENT UNIVERSITYCHENNAI
B.TECH from AUTOMOBILE ENGINEERING
05.2019
T. ABDUL WAHID HIGHER SECONDARY SCHOOLAMBUR
High School Diploma
04.2015
Skills
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Active listening skills
- Courteous
- Accomplished with mobile devices
- Troubleshooting proficiency
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
- Customer service expert
- Exceptional telephone etiquette
- MS Office proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of eight staff members.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of business sales.
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
- Attended all customer service workshops and seminars offered by the company, effectively improving conflict resolution, response, time management and writing skills that were used on the job.
- Utilized outstanding writing skills to answer customer questions and help them find accurate resources.
Customer Service
SKILLS
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
ASSIATANT MANAGER
FAHSIN ENTERPRISES
05.2020 - 07.2023
Sales Assistant
T S F & CO
08.2019 - 02.2020
CRESCENT UNIVERSITY
B.TECH from AUTOMOBILE ENGINEERING
T. ABDUL WAHID HIGHER SECONDARY SCHOOL
High School Diploma
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