Mohammed Fazil H
kerala
Summary
Dynamic Customer Service Specialist with a proven track record at Croma, adept at enhancing customer satisfaction through effective support strategies. Skilled in CRM software and performance metrics analysis, I excel in fostering client relationships and managing orders, consistently achieving high-quality service delivery and exceeding performance benchmarks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
croma a tata enterprise
palakkad
02.2025 - Current
- Provided efficient assistance to customers regarding product inquiries and order tracking.
- Resolved customer inquiries and concerns to ensure high-quality service delivery.
- Consistently met performance benchmarks through effective customer support strategies.
Sales Representative
genius consultant
palakkad
08.2023 - 12.2024
- Cultivated strong client relationships to identify needs and preferences.
- Responded promptly to customer inquiries, facilitating clear communication and satisfaction.
Cashier
bismi hypermarket
palakkad
12.2022 - 07.2023
- Executed customer transactions with efficiency and accuracy in fast-paced retail environment.
Education
Bachelor of Science - Bsc Computer Science
Ihrd College of Applied Science
Palakkad03-2023
Skills
- Customer support and engagement
- Order processing and management
- Product knowledge and expertise
- CRM software proficiency
- Performance metrics analysis
- Time management
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Certification
- Completed a full-stack developer internship, which helped in gaining practical experience in Python and web development.
- Completed the data analytics course at Microsoft, enhancing skills in data analysis and presentation
- Participated in an industrial visit that covered virtual reality, augmented reality, and the metaverse, enriching insights into future tech trends
Timeline
Customer Service Specialist
croma a tata enterprise
02.2025 - Current
Sales Representative
genius consultant
08.2023 - 12.2024
Cashier
bismi hypermarket
12.2022 - 07.2023
Bachelor of Science - Bsc Computer Science
Ihrd College of Applied Science