Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Mohammed Fazil  H

Mohammed Fazil H

kerala

Summary

Dynamic Customer Service Specialist with a proven track record at Croma, adept at enhancing customer satisfaction through effective support strategies. Skilled in CRM software and performance metrics analysis, I excel in fostering client relationships and managing orders, consistently achieving high-quality service delivery and exceeding performance benchmarks.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

croma a tata enterprise
palakkad
02.2025 - Current
  • Provided efficient assistance to customers regarding product inquiries and order tracking.
  • Resolved customer inquiries and concerns to ensure high-quality service delivery.
  • Consistently met performance benchmarks through effective customer support strategies.

Sales Representative

genius consultant
palakkad
08.2023 - 12.2024
  • Cultivated strong client relationships to identify needs and preferences.
  • Responded promptly to customer inquiries, facilitating clear communication and satisfaction.

Cashier

bismi hypermarket
palakkad
12.2022 - 07.2023
  • Executed customer transactions with efficiency and accuracy in fast-paced retail environment.

Education

Bachelor of Science - Bsc Computer Science

Ihrd College of Applied Science
Palakkad
03-2023

Skills

  • Customer support and engagement
  • Order processing and management
  • Product knowledge and expertise
  • CRM software proficiency
  • Performance metrics analysis
  • Time management

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2

Certification

  • Completed a full-stack developer internship, which helped in gaining practical experience in Python and web development.
  • Completed the data analytics course at Microsoft, enhancing skills in data analysis and presentation
  • Participated in an industrial visit that covered virtual reality, augmented reality, and the metaverse, enriching insights into future tech trends

Timeline

Customer Service Specialist

croma a tata enterprise
02.2025 - Current

Sales Representative

genius consultant
08.2023 - 12.2024

Cashier

bismi hypermarket
12.2022 - 07.2023

Bachelor of Science - Bsc Computer Science

Ihrd College of Applied Science
Mohammed Fazil H