Mohammed Habeeb U Zama
Hyderabad
Summary
Results-driven Senior Community Manager with proven skills in community engagement, cross-functional collaboration, and problem-solving. Developed strategies that enhanced user interaction and informed product improvements through customer feedback analysis. Results-driven Senior Community Manager with expertise in community engagement, data analysis, and customer service. Proven ability to develop strategies that enhance user interaction and inform service improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Community Manager
Google operations center
Hyderabad
08.2023 - Current
- Developed community engagement strategies to enhance user interaction.
- Moderated online discussions to maintain a positive community environment.
- Analyzed community feedback to inform content and service improvements.
- Collaborated with cross-functional teams to enhance product features and usability.
- Responded to customer inquiries, resolving issues related to product functionality.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Collaborated with engineering teams to troubleshoot product issues.
Team Coordinator
Sutherland Global Services
Hyderabad
02.2022 - 08.2023
- Led training sessions for team members on product knowledge and best practices.
- Collaborated with cross-functional teams to develop and improve operational workflows.
- Analyzed customer feedback to identify trends and recommend process enhancements.
- Collaborated with management team to meet organizational and departmental goals.
- Communicated assigned responsibilities to each group member to delegate tasks.
Education
Bachelor of Computer Science - Computer Science
Aurora's Technological And Research Institute
Hyderabad, India10-2020
Skills
- Community engagement
- Online moderation
- Data analysis
- Technical troubleshooting
- Product training
- Customer relationship management
- Effective communication
- Team building
- Strategic thinking
Accomplishments
- Earned the best TC award for the Airbnb process in June 2023
- Earned the most prestigious award and customer excellence in GOC
- Awarded the best people management award for the Files by Google product in GOC
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Certification
- Certified in GenAI Mastermind
- Certified in Tableau
- Certified in Excel and Google sheets
Timeline
Senior Community Manager
Google operations center
08.2023 - Current
Team Coordinator
Sutherland Global Services
02.2022 - 08.2023
Bachelor of Computer Science - Computer Science
Aurora's Technological And Research Institute
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