Mohammed Hamid Ali Maniyar
Hyderabad
Summary
Strategic and execution-focused operations leader with 17+ years of expertise in Operations Management, Project & Program Leadership, Process Optimization, and Quality Assurance across global IT/ITES and digital environments. Demonstrated excellence in driving business performance, operational efficiency, and multi-channel project delivery while leading high-performing teams to exceed KPIs and organizational goals. Skilled in digital engagement strategies, stakeholder management, and operational transformation initiatives that enhance productivity, revenue growth, and client success. Targeting Senior Operations Manager / AVP roles to deliver measurable business impact, drive organizational excellence, and enable scalable, sustainable growth through leadership, strategy, and operational innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Digital Marketing & Customer Service
Freelancer
10.2024 - Current
- Develop and execute targeted digital marketing campaigns across SEO, SEM, social media, and email channels to drive client engagement and lead generation.
- Manage customer interactions across multiple platforms, delivering exceptional service and resolving queries efficiently to ensure high satisfaction.
- Analyze campaign performance metrics using analytics tools to optimize strategies and maximize ROI.
- Collaborate with clients to design customized marketing solutions and workflow processes aligned with business goals.
Operations Manager
Decipher Solutions
03.2024 - 10.2024
- Directed daily operations and coordinated cross-functional teams to streamline project execution and ensure timely delivery.
- Implemented workflow improvements that enhanced operational efficiency and reduced process bottlenecks.
- Monitored KPIs and performance metrics to identify trends, optimize resources, and drive organizational growth.
Workflow Team Manager/Lead
Google Operations Center
05.2020 - 03.2024
- Led a high-performing workflow team, ensuring compliance with operational standards and achieving performance targets.
- Analyzed process data to recommend and implement improvements, resulting in measurable productivity gains.
- Mentored team members, fostering professional development and enhancing team engagement and retention.
Assisting Operations Manager
Accenture Solutions Pvt Ltd
12.2013 - 05.2020
- Supported operations management in planning and executing large-scale projects, ensuring SLA compliance.
- Coordinated cross-departmental initiatives to improve workflow efficiency and service quality.
- Prepared performance reports and insights to assist senior management in strategic decision-making.
Project Manager
The Organic Traffic Solutions
05.2011 - 12.2013
- Managed digital marketing and SEO projects end-to-end, delivering results aligned with client goals.
- Developed project plans, timelines, and budgets, ensuring projects were completed on schedule.
- Communicated with clients to provide updates, gather requirements, and resolve issues proactively.
Account Manager
Sparsh Communications Pvt Ltd
05.2010 - 05.2011
- Managed client accounts, ensuring service quality, retention, and satisfaction.
- Coordinated internal teams to meet client expectations and project deliverables.
- Monitored account performance metrics to identify opportunities for growth and improvement.
Quality Specialist
Google India (Kelly Services)
05.2008 - 05.2010
- Monitored quality metrics, performed audits, and provided feedback to optimize operational accuracy.
Team Leader
OMS3 Consulting India Pvt Ltd
01.2007 - 05.2008
- Supervised a team, coordinated daily tasks, and implemented training initiatives to boost productivity.
Customer Support Analyst
Magus Customer Dialog Pvt Ltd
01.2006 - 11.2006
- Managed customer inquiries, documented feedback, and collaborated with teams to improve service processes.
Education
MSc - Chemistry
Acharya Nagarjuna University
Andhra Pradesh, India01.2006
BSc -
Sri Krishnadevaraya University
Andhra Pradesh, India01.2004
Intermediate -
Board of Intermediate Education
Andhra Pradesh, India01.2001
SSC -
Senior Secondary Board
Andhra Pradesh, India01.1999
Skills
- PMP
- Six Sigma
- Digital Marketing
- Web Designing & Development
- Operations Management
- MS Excel
- MS Word
- MS PowerPoint
- Google Sheets
- Google Docs
- Google Presentations
- Google Sites
- Blogs
- WordPress
- Operational Strategy Development
- Team Performance Leadership
- Stakeholder Relationship Management
- Digital Project Delivery
- Process Technology Integration
- Reporting Analytics Expertise
- Risk Crisis Management
- Policy SOP Compliance
- Budget Financial Planning
Certification
- Oxford OHSO Certification in Operations Management, Project Management & Operations
- Generative AI Overview for Project Managers, PMI, Project Management & Operations
- Project Initiation: Starting a Successful Project, Google (Coursera), Project Management & Operations, 2025
- Fundamentals of Project Management, Google (Coursera), Project Management & Operations
- Project Management Professional Training, REP, Project Management & Operations
- Lean Six Sigma Yellow Belt, CPD Certification & IMC, Lean Six Sigma & Quality Management
- Lean Six Sigma Green Belt, CPD Certification & IMC, Lean Six Sigma & Quality Management
- Lean Six Sigma Black Belt, CPD Certification & IMC, Lean Six Sigma & Quality Management
- Lean Six Sigma, National Registration of CPE Sponsors / Quality Assurance Services, Lean Six Sigma & Quality Management
- Meta AI and AI Tools Certification, Skill Nation, Artificial Intelligence & Emerging Technologies
- Artificial Intelligence Micro-Certification (AIC), Product School, Artificial Intelligence & Emerging Technologies
- AI Tools Certification and Workshop, Be10x, Artificial Intelligence & Emerging Technologies
- AWS Summit Certification, Amazon, Artificial Intelligence & Emerging Technologies
- Hootsuite Academy Certification in Social Listening, Digital Marketing & social media
- Advanced Social Media Strategy, HubSpot Academy, Digital Marketing & social media
- Google Ads Professional & Certification, Simplilearn / Google, Digital Marketing & social media
- Advanced Content Marketing, Simplilearn, Digital Marketing & social media
- Advanced Email Marketing, Simplilearn, Digital Marketing & social media
- Advanced Digital Marketing, Simplilearn, Digital Marketing & social media
- Google Social Media Partner Certification, Digital Marketing & social media
- Independent Directors Boot Camp, Skill Arbitrage, Leadership & Governance
Languages
English
Hindi
Telugu
Urdu
Arabic
Personal Information
Nationality: Indian
Accomplishments
Academic / Early Achievements
• Best Essay Writing Award, SKP College (AIDS Day)
• Merit Certificates: First Place in English Essay Writing (2003), Elocution (2003 & 2004), Essay Writing (2004,
Railway High School 1998–1999)
• First Place, Running Race, S.I.O, 1998–1999
• Best Essay Writing and Elocution Winner (Three Times in One Year), SKP College
• Certificate and Badge, Red Cross Society (Blood Donor Member)
Professional Awards – Google Operations Center
• Best Team Awards: Q1 2023, Q2 2022, Q1 2021
• Star Performer Award, Q4 2020
• Best IS Operator Award, Nov 2008
Timeline
Digital Marketing & Customer Service
Freelancer
10.2024 - Current
Operations Manager
Decipher Solutions
03.2024 - 10.2024
Workflow Team Manager/Lead
Google Operations Center
05.2020 - 03.2024
Assisting Operations Manager
Accenture Solutions Pvt Ltd
12.2013 - 05.2020
Project Manager
The Organic Traffic Solutions
05.2011 - 12.2013
Account Manager
Sparsh Communications Pvt Ltd
05.2010 - 05.2011
Quality Specialist
Google India (Kelly Services)
05.2008 - 05.2010
Team Leader
OMS3 Consulting India Pvt Ltd
01.2007 - 05.2008
Customer Support Analyst
Magus Customer Dialog Pvt Ltd
01.2006 - 11.2006
MSc - Chemistry
Acharya Nagarjuna University
BSc -
Sri Krishnadevaraya University
Intermediate -
Board of Intermediate Education
SSC -
Senior Secondary Board