Mohammed Hasrat Hassan

• Optimized security policies and procedures to streamline operations while maintaining a strong security posture.
• Collaborated with cross-functional teams to create secure network architecture designs, minimizing risks and ensuring compliance.
• Evaluated emerging technologies for potential integration into clients'' security infrastructure, staying ahead of evolving threats.
• Prepared and presented reports to senior management and stakeholders on the organization's security posture, risks, and compliance status
• Lead a team of cybersecurity professionals in safeguarding the organization's IT infrastructure, networks, and data assets.
• Developed and implemented information security policies, procedures, and standards to ensure compliance with industry regulations and best practices.
• Conducted regular risk assessments and vulnerability scans to identify security gaps and prioritize remediation efforts.
• Implemented security awareness training programs to educate employees about cybersecurity best practices and promote a culture of security awareness.
• Managed incident response activities, including investigating security breaches, coordinating with law enforcement agencies, and implementing corrective actions.

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Support Team for System Administration and Maintenance for Mobile Application on IOS OS …used by Business for Internal Reporting and Monitoring Purposes.
• Platform Upgrade for Corporate Application for On Premises and Cloud Infrastructure.
• Build Chat Bot for Sales Team for internal and External Clients on MS Azure.
• Architecting & designing for voice; recording platform for standard operating & non-standard operating environment
• Managing application support & project implementation using SDK, Agile and Scrum method; develop API for system integration with vendor platforms
• Single Enterprise Deployment and Foot Print Reduction of Hardware from 450-120 Servers
• Multiple Compression Codecs Support for Input and Output
  Integration of Systems and infrastructure during Mergers and acquisitions.

• Global IT Operations
• Service Delivery for Production and IT operations Management New Technology initiatives for business growth and Pre sales
• Operations for Nortel - Avaya, Nice Deployment. Design and Implementation Tool development and Application Support for Corporate Functions Migration of Voice and Recording Platform for optimizing business goals.
• Skill Training and Resource Management. PCI and ISO 90001-2000
• Mentored junior staff members for skill development and career progression within the organization.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
• Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
• Mentored junior staff members, fostering a culture of continuous learning and professional development.
• Liaised with clients to address their concerns and ensure their satisfaction with the technical operations team''s performance

• Lead Managed Services Team: Account Management and Service Delivery for multination Bank for Pan India Technical Operations.

• Services Support for Prominent Telecom Cellular Services Provider in India.

• Technical Support for Corporate, Retail and Trading for Banking Operations during business and non-business functions

• Administered service delivery & technical operations for voice and recording platforms Nortel

• Ensured workforce management & resource optimization; Managing Production Support Engineers across India Locations for Captive Centres BPO and Branch operations for IT.

• Data Centre Migration and New Site Erection for IT and Business Operations.

• Running Technical Operations for Banking Operations, hotline Trading, Supporting 7000 Seats for Global Capital Market Operation.

Key Result Area

• Achieved 96.7% service delivery stats for voice operations PAN India quarterly

• 99% success rate on geographical redundancy and DR in place on real time

• Steered datacentre migration & new site deployment for 50 nodes to 20000 nodes

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
• Produced staffing matrix to provide adequate coverage of department.

• Technology infrastructure management 24 X 7

• Service guarantees enforcement

• Client service Delivery and Maintain CSAT Level

• Project management

• Addressing RFP/RFI for prospective clients

• Data imaging & OCR process

• Security process ISO 27001 & ISO 9001-2000

• BCP/disaster recovery plans, Technology transition, Capacity planning/ budgeting

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Motivated and trained employees to maximize team productivity.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

• Managed IT infrastructure at Mumbai office; supported the MIS team

• Coordinated with vendors for annual maintenance contract

• Integrated& reported from Remote Locations new depot to Mumbai head- office reporting

• Provided customer support for their depot IT infrastructure

• Upgraded the system for optimum performance

• Arranged set-up of the MIS team for report generation & automation of sales process

• Boosted sales revenue by identifying and developing new business opportunities in the region.
• Spearheaded process improvements aimed at increasing overall productivity levels within the sales and operations departments while maintaining exceptional quality standards.
• Assisted with pulling information and reporting for inquiries and reviews.
• Implemented robust forecasting models that enabled accurate demand planning and inventory management across all regions.

• Played a key role in generating corporate sales & business development; participated in training &assignments

Space Selling for the most available Yellow Pages in the business. Targetting SMB, Corporate Houses for Free and Commerical Listings.