Summary
Overview
Work History
Education
Skills
Accomplishments
Software Application
Training courses attended
Additional Qualification
Personal Information
Languages
Languages
Timeline
Generic

Mohammed Husain Ghulam

Mumbai

Summary

Having amassed over 15 years of extensive experience in Airline Cargo Revenue Accounting/ Analyst. Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.

To seek a challenging career in your organization having the combination of right skills Coupled with positive attitude & believe that self-confidence, hard work, dedication & discipline are the most important qualities to be a successful person. I aspire to achieve excellence in all Professional opportunities offered to me.

Overview

14
14
years of professional experience

Work History

Senior Associate Etihad Airways Process (CRA)

Accelya Kale Solution Ltd
04.2015 - 01.2021
  • (CRA Sales and Audit) Export billing process end to end process i.e
  • Cass billing based on Cass calendar and Non Cass billing based on date set by airline Create / Update cargo agent details in Revera System Airway bills amendments as per correct details
  • (Flown Movement, Weight, Rate, Incidental) Uploading Cass Billing file in to Cass link
  • Update all ACSR (Agent Cargo Sales Report) and Processing
  • Cancel and re-input airway bill with correct data
  • Sending Performa invoice to Agent/GSA Resolved client queries and issue during billing through email and Calls
  • CCA Team (Charges Correction Advice) Monitoring on daily basis online CCA request raised in CASS link by Agent/GSA Cargo Sales Invoice/Adjustment & Export Billing Statement (CCA, DCM, Waiver) Raising of agent debit/credit memos for under/over billed cases Resolve online CCA correction via CASS link and offline as per email received from Agent/GSA
  • Preparing client report (MIS) and sending to EY as per SLA weekly/monthly Replying customer emails and resolve issues/ Problem regarding billing
  • Perform quality checks and Audit for the AWB’s Rejection CCA in CASS as per Cass deadline to avoid auto approved Preparation of root cause on the variations identified leading to variance in billed values and actual values Actioning email and reply to customer on daily basis UAT (User Acceptance Test) testing as per process and client requirement
  • Executed to identify all possible issues/bugs and highlight to Concern team
  • Documented detailed test cases while working in an Agile software development cycle
  • Actively participated in projects meetings and discussions.

Senior Process Associate

WNS Global Services Pvt. Ltd.
07.2007 - 12.2014
  • Working as Manual Pricing Point (MPP) (For British Airways CRA) Working Profile: (MNDC Team – Manual Net Data Capture) Works as Shift Incharge in which we perform duties like actioning to customer mails, to guide them and to solve if they are facing with any problem /issues regarding billing and to assign job to the sub-ordinates
  • Every country sends us a rate sheet through which we scrutinize and capture for further processing the net-rate
  • (Rate can be of Spot, Contract & Market.) Working as QC for maintaining the quality of the processed airway bill by identifying the errors and rectifying them for best performance of the whole process
  • Achieved targets set as per quality and quantity standards of the SLA Billing for the cargo, which travels through BA flights
  • Capturing net rate by downloading rates online through Business object software and does some Audit checks
  • Allocating and monitoring Staff work and productivity on daily basis
  • Corresponding with client on regular basis via e-mails and Calls
  • BSA Team (Business Support Assistance) Clear all Imports Reports, Export Reports, General freight and Adjustment in RAPID
  • Update all CBV and General Airway bill details (Flown movement, Cap-A, Cap-N) Pass Journal Entries ACI (OLAS system) AIR INDIA (International Airport) as a trainee for 3 months (Export Dept.) Making Gate pass for Cargo Arrival in Terminal Examination Shipment and checking all content if found any discrepancy inform Agent to amend the AWB details
  • Checking ULD details and handling information (Special Handling Details) Verify Cargo manifest and entry all the Export shipment into system
  • Worked with AIRBORNE EXPRESS Pvt
  • Ltd (Operation Dept for 1Year) Handling cargo in warehouse, Loading / unloading the cargo Picking, Sorting, Packing and labelling the consignment
  • Update all the details of the Consignment / Cargo Preparing Cargo Manifest.

Senior Associate CS Qatar Airways Process (CRA)

Sutherland Global Services
06.2022
  • (Sales / Export Billing Team) Charter AWB’s Accounting and maintaining the track records of Charter AWBs
  • Resolving daily basis Sales Export Billing Exception for Billing
  • To do the correspondence with client and station via emails/Calls Preparing Adhoc and MIS report as per SLA and Client Request Escalate the process related pending issues
  • Perform Cass/Non-Cass billing and do the quality check before and after generating the final billing
  • Maintain the query tracker and Query status
  • Create the Cass and Non-Cass calendar country wise and period wise.

Education

Bachelor of Commerce - Accounting And Finance

Mumbai University
Mumbai
03-2007

Skills

  • Quick learner
  • Detail oriented
  • Self-motivated
  • Hardworking
  • Team building skills
  • Data Analytics
  • Preparing reports
  • Project Coordination

Accomplishments

  • Have received R & R (Rewards and Recognitions)
  • Awarded as “Star Awards” as a special thanks and recognition for the performance given on the work field. Sep 2009, Feb 2010 Quarterly R & R
  • (Oct to Dec 2011) (Jan to Mar 12) (Apr to Jun 12) (Jul to Sep 2012)
  • Constantly top performer.
  • High productivity within minimum time period and Accuracy in work field.

Software Application

  • (Microsoft Office) Word -Excel -PowerPoint-Outlook
  • RAPID- SKYRA- WINBABS-CROAMIS-CRYSTAL

Training courses attended

  • Advanced Excel Training and Business Writing skills
  • Completed Sabre and amadeus online course 2024
  • Passed Basic ISO training version: 9000:2001
  • Completed Information Security Awareness Program.

Additional Qualification

Diploma in International Air Cargo Management from IITC

Personal Information

  • Passport Number: M8663107
  • Passport Date Of Issue: 05/05/15
  • Passport Place Of Issue: Mumbai
  • Passport Expiry Date: 05/04/25
  • Date of Birth: 11/27/81
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi
  • Urdu

Languages

English
First Language
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1

Timeline

Senior Associate CS Qatar Airways Process (CRA)

Sutherland Global Services
06.2022

Senior Associate Etihad Airways Process (CRA)

Accelya Kale Solution Ltd
04.2015 - 01.2021

Senior Process Associate

WNS Global Services Pvt. Ltd.
07.2007 - 12.2014

Bachelor of Commerce - Accounting And Finance

Mumbai University

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Mohammed Husain Ghulam