Mohammed Izhar Khan

Pre-Sales Support:

Technical Consultation: Work closely with sales team to understand client's technical requirements and challenges. Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits
Solution Design: Design and propose tailored cybersecurity solutions, including hardware, software, and services, that meet client's needs.

Product Demonstrations: Conduct live or virtual product demos, highlighting features, benefits, and potential impact on client's security posture.
Proof of Concept (PoC): Set up and manage PoC environments to allow clients to test solutions in their own environment.

Requirement Gathering: Collaborate with clients to gather detailed requirements and map them to specific cybersecurity solutions.
Proposal Development: Assist in creating technical proposals and sales pitches, ensuring that accurately reflect capabilities and benefits of solutions.
Client Meetings: Participate in meetings with clients to discuss their cyber security concerns and how company's solutions can mitigate risks.

Trainings: Provide training to clients' and Partners technical teams on how to effectively use and manage cybersecurity solutions.

Continuous Learning: Stay updated on latest cybersecurity threats, trends, and solutions. Regularly update skills and knowledge on company’s product offerings.
Feedback Loop: Provide feedback to product management and engineering teams on client needs and potential product improvements based on customer interactions.

Events: Participated in industry events and conferences, representing company products while engaging potential customers.

Achievements:

• Close multiple deals of Large Enterprise and Govt.
• Got Promoted from Sr. Sales Engineer to Lead Pre -Sales Engineer
• Won Maximum deals of ZTNA and Next Gen Cyber Security products in FY 23-24

• Majority of time is spent at customer premise consulting, selling, and supporting complex company products/services/ systems/solutions
• Provide technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure system is functioning according to specifications
• Understand, develop and deliver products/services/systems/ solutions to customer business, information, technical and educational needs
• May build mini-application or demo environment based on customer requirements, to demonstrate feasibility of application, often requiring rapid prototyping
• Manage technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues
• Involved in complete implementation of solution and after-sales support
• Guide to support team to understand client expectations and nature
• Provided technical support during joint sales meetings with customers and direct sales teams
• Managed product portfolio mix of private label, exclusive, and branded products including below list
• Brands and Solutions work with: Passive Networking: R&M, Cyber Security: Sophos, Seqrite, Fortinet, Wi-Jungle, Active Networking: Netgear, EnGenius, Cisco, HP, IP CCTV: Hikvision, Secura, Honeywell, Access Control and IPBX: Matrix, Grandsream

• Responsible for all IT operations in all four properties of Arya Niwas Hospitality group in Jaipur
• Server, Desktops, Network Administration
• Wi-Fi Installation, Network Design and Maintenance
• Managing cyberoam and Zyxel firewall and other data security tasks
• Staff Training for Hotel management software and other IT policies
• Monitoring Network and user access on network
• Managing all group websites, domains, hosting and e-mail accounts
• Hotel Management software (BINIX) Installations, support and maintenance
• CCTV camera and bio-metric devices maintenance
• Responsible for data security and IT policies implementation
• All IT Inventory, Vendor coordination and purchase

• Handling Managed services projects, clients
• Responsible for Desktop support projects
• Independently maintaining & providing the services related to Hardware, Software, Network Support applications like:- Installation, Configuration, Administration, Troubleshooting, Quota management, Sharing resources, Defining user access on server
• Customer technical support
• Pre-sale technical review
• Team Management
• Daily MIS and reports tracking

• Maintaining above 150 Systems (Desktop, Laptops and Server) Printers etc
• Taking Hardware and Networking workshop classes
• Maintaining Inventory and IT stock
• Maintaining Windows 2K3 Server (AD, Backup etc.)
• Resolving Students technical issues.

• Resident Engineer and Location Coordinator at ICICI Prudential Project, Jaipur
• Maintaining above 200 Assets (Desktop & Laptop), Server, Printers, Router, Switches etc
• Handling Jaipur Cluster Engineer team of 10 people
• Independently maintaining & providing the services related to Hardware, Software, Network Support applications like:- Installation, Configuration, Administration, Troubleshooting, Quota management, Sharing resources, Defining user access on server
• Maintaining ICICI Group I.T
• Policies
• Maintaining SLA based call logging and escalation Matrix
• Configuration of mail accounts using Microsoft outlook and outlook express
• Coordination along with Team Leader, Engineers and Vendors
• Administration of maintaining IT Securities & Data securities
• Maintain of high level of customer satisfaction
• Asset Management, Daily MIS and Inventory.

• BANK OF RAJASTHAN JAIPUR in city branches for hardware and Networking Maintenance(6 Month)
• SBBJ AMC collection and issues solution(6 Month)
• PUNJAB NATIONAL BANK zonal office as residence eng
• And calls maintenance of state branches(6 Month)