D.V. Maria Michael
HYDERABAD
Summary
- Over 20 years of progressive experience in *Hospital Operations, Patient Care, and Customer Relationship Management.
- Proven leadership skills in managing teams, scheduling, and handling patient services.
- Dedicated Financial Counsellor skilled in client relationship management, problem-solving, and communication. Proven ability to facilitate financial solutions and resolve customer concerns, ensuring superior patient satisfaction.
- Strong financial counselling expertise with hands-on experience in admissions and accounts.
- Excellent interpersonal and communication abilities, with a strong commitment to customer satisfaction.
- Recognized for professionalism, work ethic, and the ability to adapt to new challenges and environments.
Overview
2026
2026
years of professional experience
Work History
Financial Counsellor – Admissions Department
CARE HOSPITAL , BANJARAHILLS
HYDERABAD
2025 - Current
- Identified and facilitated financial solutions based on patient's coverage and need. Collected patient liability amounts and provided education on billing and insurance processing.
- Guiding patients and families through admissions and financial procedures.
- Collaborated with other departments to ensure superior customer satisfaction.
- Coordinating with operations and patient care departments to ensure smooth processes.
- Supporting OP services and resolving customer concerns promptly.
- Client Relationship Management, Communication, Problem-Solving, Empathy, Interpersonal Skills, Negotiation.
- Independently solved billing problems, resulting in increased reimbursement for services.
- Managed hospital and physician accounts, resolving complex billing functions.
Financial Counsellor – Admissions Department
Fernandez Hospital (Stork Home), Banjara Hills
HYDERABAD
2018 - 2024
- Guiding patients and families through admissions and financial procedures.
- Coordinating with operations and patient care departments to ensure smooth processes.
- Supporting OP services and resolving customer concerns promptly.
Assistant Manager – Patient Care Department
Kamineni Hospitals, Hyderabad
HYDERABAD
2009 - 2018
- Oversaw daily operations and ensured quality patient care.
- Scheduled duties for executives and managed staff performance.
- Acted as MOD (Manager on Duty) handling operational escalations.
Sr. Customer Care Facilitator
Wockhardt Hospitals Pvt. Ltd.
HYDERABAD
2007 - 2009
- Handled patient queries, admissions, and discharge processes.
- Focused on improving patient experiences and fostering client trust.
Customer Care Executive – Front Office
Sai Vani Multispeciality Hospital
HYDERABAD
2000 - 2007
- Managed front-office operations and patient interactions.
- Built strong client relationships leading to repeated referrals.
Education
Bachelor of Arts - B.Com (Bachelor of Commerce)
Bachelor of Commerce
HYDERABADC.E.C (Commerce, Economics, Civics) - C.E.C (Commerce, Economics, Civics)
Board of Intermediate Education
HYDERABADSecondary Education - Secondary Education
St. Ann’s School
HYDERABADSkills
- Financial counseling
- Billing education
- Insurance processing
- Conflict resolution
- Patient coordination
- Customer relationship management
- Effective communication
- Problem solving
- Interpersonal skills
- Client trust building
- Team collaboration
Technical Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Patient Care & Hospital Management Processes
- Financial Counseling and Accounts Handling
Personal Details
- Name: Dhanasri Vijaya Maria Michael (D.V. Maria)
- Husband’s Name: Michael Johnson
- Date of Birth: 24th November 1983
- Age: 40 years
- Marital Status: Married
- Languages Known: English, Hindi, Telugu, Tamil
- Nationality: Indian
- Religion: Roman Catholic
- Address: H.No 4-1-1165, Bogulakunta, Tilak Road, Abids, Hyderabad – 500001
Interpersonal Skills
- Professional attitude with excellent communication skills
- Self-motivated, enthusiastic, and adaptable
- Strong leadership and team management abilities
- Excellent telephone etiquette and cultural sensitivity
Declaration
- I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Financial Counsellor – Admissions Department
CARE HOSPITAL , BANJARAHILLS
2025 - Current
Financial Counsellor – Admissions Department
Fernandez Hospital (Stork Home), Banjara Hills
2018 - 2024
Assistant Manager – Patient Care Department
Kamineni Hospitals, Hyderabad
2009 - 2018
Sr. Customer Care Facilitator
Wockhardt Hospitals Pvt. Ltd.
2007 - 2009
Customer Care Executive – Front Office
Sai Vani Multispeciality Hospital
2000 - 2007
Bachelor of Arts - B.Com (Bachelor of Commerce)
Bachelor of Commerce
C.E.C (Commerce, Economics, Civics) - C.E.C (Commerce, Economics, Civics)
Board of Intermediate Education
Secondary Education - Secondary Education
St. Ann’s School