MOHAMMED MAAZ CONTRACTOR
Mumbai
Summary
Dynamic IT professional with extensive experience at Hellmann Worldwide Logistics, excelling in technical support and service management. Proven track record in resolving complex issues and enhancing user satisfaction through effective problem-solving and collaboration. Skilled in network configuration and committed to delivering exceptional customer service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Deputy Manager of Service Desk IMEA
Hellmann Worldwide Logistics
06.2022 - Current
- Managed incoming user queries and requests via email and phone.
- Resolved technical issues promptly through remote access to user systems.
- Escalated unresolved support requests to senior IT specialists when necessary.
- Whitelisted websites for users using Zscaler tool to ensure secure access.
- Performed system tests and updates post-troubleshooting and repairs.
- Created and maintained Configuration Items (CIs) for IT asset records.
- Executed and monitored daily, weekly, and monthly operational jobs.
- Added MAC addresses to DHCP server for domain connectivity.
Service Desk Agent
Jigson Hospitality Pvt Ltd. (Hellmann Worldwide Logistics)
Mumbai
08.2021 - 05.2022
- Resolved incoming user queries via email and phone promptly.
- Provided remote support using Team Viewer and Citrix Cloud Connector.
- Remotely accessed user systems to troubleshoot technical issues.
- Created configuration items for IT Department assets and maintained records.
- Added MAC addresses to DHCP server for domain connectivity.
- Coordinated with Germany team on global application access and issues.
- Processed new user requests by creating Work Orders for access.
- Guided users in utilizing Virtual Desktop Interface and Citrix Secure Private Access.
Education
B.SC - Information Technology
Mumbai
Mumbai03.2019
H.S.C. -
Mumbai
Mumbai02.2016
S.S.C. -
Mumbai
Mumbai03.2014
Skills
- IT service management
- Technical support and troubleshooting
- Network configuration and remote support
- Global communication skills
- Problem solving and task delegation
- Customer service excellence
- Team collaboration and asset management
Hobbies and Interests
- Learning new skills
- Motorcycle riding
- Travelling
Personal Information
- Date of Birth: 08/23/98
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Mumbai
Languages
- English
- Hindi
- Marathi
- Urdu
Timeline
Deputy Manager of Service Desk IMEA
Hellmann Worldwide Logistics
06.2022 - Current
Service Desk Agent
Jigson Hospitality Pvt Ltd. (Hellmann Worldwide Logistics)
08.2021 - 05.2022
B.SC - Information Technology
Mumbai
H.S.C. -
Mumbai
S.S.C. -
Mumbai