Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Generic
Mohammed Shaikh

Mohammed Shaikh

Mumbai

Summary

Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Committed to contributing to team success and achieving organizational objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ambassador

Airbnb
Mumbai
05.2024 - Current
  • Answered phone calls promptly while maintaining a professional attitude.
  • Kept records of guest interactions, comments or complaints in order to improve service quality.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Responded to guest/host inquiries in a timely manner by phone, email, or text.
  • Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
  • Processed payments through secure payment gateways, like PayPal or Airbnb coupons.
  • Collaborated with other departments to ensure accuracy of reviews collected.
  • Maintained a database of customer reviews and ratings for future reference.
  • Coordinated between multiple departments to ensure consistent implementation of review protocols.

Customer Services Executive

Tech Mahindra Private Limited
Mumbai
12.2022 - 05.2024
  • Utilized dual communication methods, including calls, email, and live chat, to enhance customer interactions.
  • Resolved customer inquiries related to payments, bill extensions, invoice explanations, and personal information updates.
  • Maintained high customer satisfaction through proactive strategies addressing needs and concerns.
  • Analyzed customer issues to determine root causes and effectively resolve service complaints.
  • Responded promptly to requests for services and company information from customers.
  • Collected customer data to prepare detailed service reports for management review.
  • Managed inquiries from Finance team via call, chat, and email with professionalism.
  • Achieved excellent call quality scores while handling technical troubleshooting calls.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided prompt and courteous service to customers via phone, email, and chat.

Flight Manager

Indigo airlines
Mumbai
08.2022 - 12.2022
  • Conducted preflight inspections of aircrafts to identify any potential operational issues.
  • Provided guidance and support to junior team members when needed.
  • Performed regular maintenance checks on aircrafts before each departure in order to guarantee passenger safety.
  • Managed daily operations of the ramp, including scheduling personnel and coordinating aircraft movement.
  • Investigated any incidents involving GSE or personnel that occurred during shift hours.
  • Supervised the loading, unloading of cargo, baggage onto, off aircraft safely and efficiently.
  • Conducted regular inspections of the ramp area to identify potential safety hazards or operational issues.

Education

Bachelor in Management Studies (B.M.S) - Marketing

University of Mumbai
Mumbai
01.2023

Higher Secondary Certificate (H.S.C) - Commerce

Mother Teresa English High School & Junior College
Mumbai
01.2019

Secondary School Certificate (S.S.C) -

Farooq Boys' High School
Mumbai
01.2017

Skills

  • Technical troubleshooting
  • Customer relationship management
  • Bug reporting
  • Hardware and software installation
  • Microsoft Excel and Office
  • Government certification (CCC)
  • Ramp operations
  • Safety compliance
  • Team collaboration

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Top performer at Teleperformance Global in the Airbnb process won $500

Affiliations

  • An active participation in college events, like campus install games
  • Conducted drives on 'Road Safety Awareness,' an advanced training on road safety
  • Preparing a guest/students count list for the function

Certification

  • Course on computer concepts (CCC)
  • MS Office

Timeline

Ambassador

Airbnb
05.2024 - Current

Customer Services Executive

Tech Mahindra Private Limited
12.2022 - 05.2024

Flight Manager

Indigo airlines
08.2022 - 12.2022

Bachelor in Management Studies (B.M.S) - Marketing

University of Mumbai

Higher Secondary Certificate (H.S.C) - Commerce

Mother Teresa English High School & Junior College

Secondary School Certificate (S.S.C) -

Farooq Boys' High School

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Mohammed Shaikh