Mohammed Mehtab Tabrez
Manager - Pharmacovigilance
Hyderabad,
Summary
- Highly skilled, results-driven and accomplished Manager with 6.5 years of expertise in managing Medical Information Call Center operations within the Pharmacovigilance domain. With an additional 3 years of experience in the Healthcare industry. Throughout my career, I have consistently demonstrated exceptional leadership skills and a deep understanding of pharmacovigilance processes and drug safety regulations.
- As an accomplished Medical Information Call Center Manager with a strong background in Pharmacovigilance, I am committed to maintaining the highest standards of medical information handling and ensuring the safety of patients and healthcare professionals. My track record of success in managing call center operations and providing accurate medical information positions me as a valuable asset to any organization seeking a dedicated leader in Pharmacovigilance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Manager - Medical Information Call Center, Pharmac
Vigilare Biopharma Pvt. Ltd.
Hyderabad
06.2021 - Current
- Spearhead the efficient functioning of the Medical Information Call Center, ensuring accurate and timely responses to inquiries from healthcare professionals, patients, and internal stakeholders.
- Implement best practices and quality control measures, optimizing the handling of medical inquiries and adverse event reporting in compliance with global regulatory requirements.
- Foster a collaborative and customer-centric environment, leading a high-performing team to deliver exceptional service and medical expertise to callers.
- Collaborate with cross-functional teams to enhance knowledge management systems, promoting seamless access to up-to-date medical information.
- Proactively identify opportunities for process improvement and training initiatives, resulting in heightened efficiency and continuous professional development.
Assistant Manager - Medical Information Call Cente
Vigilare Biopharma Pct. Ltd.
Hyderabad
10.2019 - 05.2021
- Provided essential support in managing day-to-day operations of the Medical Information Call Center, contributing to a significant increase in response time and customer satisfaction.
- Assisted in the development and delivery of comprehensive training programs, equipping team members with the necessary medical knowledge and communication skills.
- Acted as a point of escalation for complex inquiries and coordinated with medical affairs teams to ensure accurate and compliant responses.
- Collaborated with IT teams to enhance call center technologies and reporting tools, resulting in streamlined operations and improved data analytics.
Project Lead - Medical Information Call Center, Ph
Vigilare Biopharma Pct. Ltd.
Hyderabad
04.2017 - 09.2019
- Successfully managed critical projects aimed at enhancing the Medical Information Call Center's capabilities and optimizing processes.
- Led a team of dedicated professionals, ensuring adherence to quality standards and the delivery of accurate medical information to stakeholders.
- Supported the implementation of a new adverse event reporting system, contributing to increased efficiency and regulatory compliance.
- Partnered with project team members to identify and quickly address problems.
- Produced quality standards, checklists, report templates, and processes.
Senior Process Executive - Claim Adjudication
Cognizant Technology Solutions
Hyderabad
06.2015 - 04.2017
- Demonstrated expertise in handling claim adjudication tasks, adhering to industry best practices and regulatory requirements.
- Recognized for exceptional problem-solving abilities and attention to detail in identifying and resolving claim discrepancies.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Process Executive - Claim Adjudication
Cognizant Technology Solutions
Hyderabad
04.2014 - 05.2015
- Gained foundational experience in the healthcare industry, processing and adjudicating healthcare claims with accuracy and efficiency.
Education
Master of Science - Pharmaceutical Analysis
Jawaharlal Nehru Technological University
Hyderabad, India 06.2012 - 08.2014
Skills
Customer Service and Dispute Resolution
Certification
Trained LEAN SIX SIGMA BLACK BELT (LSSBB)
Timeline
Manager - Medical Information Call Center, Pharmac
Vigilare Biopharma Pvt. Ltd.
06.2021 - Current
Assistant Manager - Medical Information Call Cente
Vigilare Biopharma Pct. Ltd.
10.2019 - 05.2021
Project Lead - Medical Information Call Center, Ph
Vigilare Biopharma Pct. Ltd.
04.2017 - 09.2019
Senior Process Executive - Claim Adjudication
Cognizant Technology Solutions
06.2015 - 04.2017
Process Executive - Claim Adjudication
Cognizant Technology Solutions
04.2014 - 05.2015
Master of Science - Pharmaceutical Analysis
Jawaharlal Nehru Technological University
06.2012 - 08.2014
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