MOHAMMED MOMIN GAFFUR SHAIKH

●Stock handling - Receive stock additions, visual QC and manage inventory.

●Sales - Assist Customers in purchasing leading to Sales conversion who arrive at the showroom to buy jewellery - Cross-sell/up-sell.

• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

●Responsible for providing great customer experience.

●Knowledge in BTL Activities, Activities Planning & Execution, Catchment Analysis.

●Well versed with Market & Competition Mapping and Presentation (Product/Business Model).

●Experience in handling a team.

●Experience working on Gold Mine scheme (preferable).

●Comfortable working in shifts .

• Coordinated daily operations to optimize venue efficiency, ensuring seamless guest experiences and operational flow.
• Developed and implemented training programs for staff to enhance service quality and operational standards.
• Managed scheduling and logistics for events, improving resource allocation and maximizing venue utilization.
• Conducted regular inspections and audits, ensuring compliance with safety regulations and enhancing venue safety protocols.
• Managed venue schedules, ensuring optimal utilization of space and resources.
• Conducted regular safety inspections to maintain compliance with regulatory requirements and minimize risk at the venue.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.

• Being present in the customer area during shift hours to meet the patrons.
• Driving implementations of all the operations process as per the SOP’s to improve the quality of services with integrity and sincerity
• Highlighting critical points to the Unit head and following up to the closure
• Ensuring the team is properly groomed and briefing team in each shift
• Guiding and motivating the team with effective action plan to achieve the set targets and maintain high standards of service
• Ensuring safety and security of the property by supervising frisking done by security, and maintenance of entries of various goods/items/vendors/etc that came in the property
• Adhering to people practices and policies by ensuring effective rostering and engagement activities
• Maintaining cost of goods as per defined budget
• Ensuring all inventory processes are followed in managing the consumable and non consumable items.
• Checking the control points and analyzing the reasons to minimize wastage
• Validating the programming schedule and getting it acknowledged by Unit head before its open to customers.

• Welcoming guest with the appropriate standard
• Fulfilling the customer’s needs by rectifying complains if any and tracking record of it.
• Handling opening & closing for the specific shift & managing smooth operations for the shift.
• Operating Point of sale for F & B products
• Maintaining register & records
• Taking orders during starts of the movie & during interval.

• Helps & Assists Guests with Check-in & Check-out
• If unable to meet the guest upon Check-in (during work hours) - then should meet them and take feedback regarding the stay on the same day itself
• Checks (as per defined format/schedule) Random Rooms (both arrival & occupied), in order to quality check the standards (including whether the GRA`s are following to do basic touch points
• Checks for Preventive Maintenance parts in rooms and the Hotel.
• Conducts the Morning Stand-Ups (in which he/she also assigns and allocates jobs and responsibility to the housekeeper)
• Is a scaled down Concierge writes arranging for special Guest requirements (or knows the best way to connect directly with the sources for the same). Has the local knowledge and takes the initiative.
• If unable to meet the guest upon Check-in (during work hours) - then should meet them and take feedback regarding the stay on the same day itself.
• Acknowledging and resolving customers dissatisfaction. Also doing guest delight in case of unhappy guest.