Summary
Overview
Work History
Education
Skills
Timeline
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Mohammed Mushahid H Nadaf

Davanagere

Summary

Data operations professional with extensive experience at Avanti Fellows, specializing in data analysis and stakeholder engagement. Proficient in SQL and data visualization, successfully streamlined processes to enhance performance metrics and drive operational efficiency. Strong collaborator across functions, consistently delivering results aligned with organizational objectives.

Overview

4
4
years of professional experience

Work History

Sr. Associate(Data Operation)

Avanti Fellows
10.2022 - Current
  • Oversaw day-to-day operations for a team of 12 tele-counselors and 7 field team members, preparing automated calling sheets and generating reports with data visualization.
  • Created Standard Operating Procedures (SOPs) and donor reports, and facilitated meetings with stakeholders to align on goals and expectations.
  • Collected, cleaned, and integrated data into the database, ensuring accuracy, consistency, and readiness for analysis, and reporting.
  • Monitored key performance metrics, including allocated, dialed, connected, and successful calls, ensuring that targets were met.
  • Assigned and managed calls in Zoho CRM/Sheet based on regional requirements, ensuring accuracy and timely follow-up.
  • Managed data processes, including data addition, deletion, and updates in the database, ensuring consistency and accuracy.
  • Prepared and analyzed performance reports, handling end-to-end data management, including data preparation and integrity checks.
  • Audited calls and WhatsApp messages for quality assurance and adherence to standards.
  • Developed shell scripts for automating tasks and batch processes, streamlining operations.
  • Collaborated with cross-functional teams to clean, assess, and interpret data for actionable insights.
  • Managed corporate mobile bills, effectively communicating technical data to non-technical stakeholders.
  • Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
  • Optimized existing database structures for better performance on analytics tasks.
  • Created data visualizations and reports for management, showcasing findings and recommendations.

Teacher Account Manager(Operation Associate)

VEDANTU INNOVATIONS PRIVATE LIMITED
Bangalore
10.2021 - 08.2022
  • Monitored Class Teachers' performance metrics, including session late logins, no-shows, doubt percentage, and ART/FRT records.
  • Managed a separate calendar for Test Prep BU, ensuring optimal allotment of CTs based on batch requirements and student-CT ratio.
  • Tracked CTs' daily utilization across cross-functional teams.
  • Handled daily operations, including session rescheduling, cancellations, and live calendar updates.
  • Resolved session-related queries and escalations promptly.
  • Regularly updated CT performance parameters (late logins, no-shows, session photos, activeness) and enforced penalties, sending emails to defaulters.
  • Assigned sessions for D+I Day based on scheduled slots.

Education

M.B.A - Operation

Jain University
Bangalore, Karanatke
10.2023

Mechanical Engineering -

Jain Institute of Technology
Davanagere, Karanataka
09.2020

Skills

  • Data analysis skills
  • Communication skills
  • Power BI
  • Microsoft Office
  • SQL
  • Excel
  • Google Analytics
  • Data management
  • Zoho CRM
  • Data integration
  • Standard operating procedures
  • Data visualization
  • Stakeholder engagement
  • Cross-functional collaboration
  • Analytical skills

Timeline

Sr. Associate(Data Operation)

Avanti Fellows
10.2022 - Current

Teacher Account Manager(Operation Associate)

VEDANTU INNOVATIONS PRIVATE LIMITED
10.2021 - 08.2022

M.B.A - Operation

Jain University

Mechanical Engineering -

Jain Institute of Technology

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Mohammed Mushahid H Nadaf