Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MOHAMMED MUTEEB UR REHMAN

Bengaluru

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer Success Specialist with considerable knowledge in areas such as client relationship management, product onboarding, and customer retention strategies. Skilled at identifying customer needs and providing effective solutions to enhance satisfaction and loyalty. Demonstrated ability to contribute positively to team dynamics while managing multiple priorities to meet deadlines. Notable impact includes improved customer experience and increased overall business growth in all roles held.

Overview

4
4
years of professional experience

Work History

Customer Success Specialist

STABLE MONEY
Bengaluru
01.2025 - Current
  • Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
  • Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
  • Implemented strategies that increased customer retention rates by 15%.
  • Developed strong customer relationships to encourage repeat business.
  • Identified root cause of technical issues and developed solutions.

Team Lead

SILVER SKY GROUPS
Bengaluru
01.2024 - 12.2024
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Identified potential risks associated with projects and developed mitigation plans accordingly.

Customer Support Executive

ATHENA PVT LTD
Bengaluru
06.2021 - 12.2022
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Developed strategies to improve customer service experience.
  • Developed solutions to address customer complaints.
  • Provided detailed information about products and services.

Education

Some College (No Degree) - CEBA

Shaheen's Falcon College
Bengaluru, Karnataka
02-2020

Some College (No Degree) - Secondary Education

Lilly Rose English School
Bengaluru
03-2018

Skills

  • Customer relationship management
  • Solution development
  • Team building
  • Communication skills
  • Banking operations support
  • Problem-solving

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Timeline

Customer Success Specialist

STABLE MONEY
01.2025 - Current

Team Lead

SILVER SKY GROUPS
01.2024 - 12.2024

Customer Support Executive

ATHENA PVT LTD
06.2021 - 12.2022

Some College (No Degree) - CEBA

Shaheen's Falcon College

Some College (No Degree) - Secondary Education

Lilly Rose English School
MOHAMMED MUTEEB UR REHMAN