Summary
Overview
Work History
Education
Skills
Online Gamer
Timeline
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Mohammed Muzamil Hussain

Technical Support
Hyderabad

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Technical Support Representative

Tech Mahindra
Hyderabad
10.2021 - 10.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Offered troubleshooting of connectivity issues across networks such as, cellular etc.

Customer Support Executive

Altruist Technology Pvt Ltd
Hyderabad
10.2020 - 10.2021
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Collected customer information and analyzed customer needs to recommend potential products or services.

Education

CEC -

Gautham Junior Collage
Hyderabad
04.2013 - 03.2014

Skills

Technical issues analysis

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Online Gamer

I’m the type of gamer that likes to have a good mix of competitiveness and having fun. I don’t take the game as seriously that is is real life. But I don’t act as if it’s a joke. I try to do my best while having fun.

If you were asking which types of games I play, I play multipler games and first person shooters most of the time. Sometimes Minecraft.

Timeline

Technical Support Representative

Tech Mahindra
10.2021 - 10.2022

Customer Support Executive

Altruist Technology Pvt Ltd
10.2020 - 10.2021

CEC -

Gautham Junior Collage
04.2013 - 03.2014

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Mohammed Muzamil HussainTechnical Support