Mohammed Naved Khan
Kota
Summary
A competent professional having 18+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
A strong relationship management along with training & mentoring skill has always been an added advantage in contributing to the growth of the organization. An excellent communicator coupled with exceptional interpersonal & managerial skills.
Overview
19
19
years of professional experience
Work History
Manager - Commercials
MNK INTERIORS LLC
Dubai,United Arab Emirate
09.2014 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Process purchase orders and requisitions for products.
- Communicate with prospective vendors to determine terms and availability.
- Purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
- Prepare reports for costs and market conditions.
- Work with other staff members to generate product specifications.
- Resolve issues with contracts and supplies.
- Maintain thorough records of orders.
- Develop and implement organizational policies for the department.
- Manage budget for purchasing department.
- Create specifications for the delivery of new products.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Consider environmental impact when determining transportation needs.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Territory Manager
Reliance Money Express Limited
Rajasthan,India
12.2010 - 12.2013
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Managed over 500 Franchises within the assign territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established successful account relationships with sales team and operations team by building rapport and maintaining consistent communication.
- Increased volume business with existing accounts 150% through support and back end services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed Franchises to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Handling Branch Office at Jhunjhunu City.
- Managing a team Executive.
- Managing MTS transaction like global money transfer with western union.
- Devolvement of new Franchises like find out some potential area, firms & shop & establishment for same n’ locate them as a Money Transfer, Gold and NPS.
- Managing old Franchises of Western Union
- Organizing events as road shows and presentations in, corporate sector and rural area.
- Handling Enquiries.
- Promoting team to improve performance and business.
- Setting and achieving monthly targets with the team and Franchises.
- Corresponding with Regional Office and Head Quarter.
- Appropriate management of marketing fund.
Senior Development Manager
ICFAI National Collage
Kota,Rajasthan,India
09.2009 - 11.2010
- Collected data and performed customer needs analysis.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Managed 10 individual projects simultaneously for product lifecycle development.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
- Supervised team duties related to decision support and business intelligence for business users.
- Monitored product pricing and legal requirements.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Handling Kota zone as area of working.
- Managing a team and Institutional Associates.
- Educating students about courses through personal meeting and Presentations.
- Organizing events as road shows and presentations in colleges, corporate sector, coaching institutes etc.
- Handling Enquiries.
- Promoting team to improve performance and business.
- Setting and achieving monthly targets with the teams.
- Corresponding with Regional Office and Head Quarter.
Territory Sales Manager
Idea Telecommunication Ltd
Kota, Rajasthan,India
10.2006 - 08.2009
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Forecasted sales of and set successful policies to achieve sales objectives and related metrics within timeframe.
- Established and maintained 100 accounts over the teneure, expanding territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Carefully analyzed data to determine most effective sales strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Expanded product distribution by adding more than 50 new distribution points in region.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Managed and motivated sales team to increase revenue in every month.
- Held weekly meetings with sales executives to identify techniques to overcome sales obstacles.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Serviced 500 customer accounts every month while devoting significant energy to prospecting new leads with 80% conversion rate.
- Drove team revenue totals by bringing in top sales numbers.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Increased division profits with strategic territory expansion and acquisition of 300 new customers every month.
Corporate Sales Executive
Airtel (Bharti Hexacom Limited)
Kota, Rajasthan,India
05.2002 - 09.2006
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Liaised between clients and support team to quickly resolve issues.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Quoted prices, credit terms and other bid specifications.
- Built and cultivated long-term quality relationships with over [Number] clients by addressing needs and providing superior customer service.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Demonstrated consistent track record of overachieving sales quotas.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Developed, maintained and utilized diverse client base.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales 135%.
- Completed daily outbound calls, up to 6 hours per day.
- Contributed to event marketing, sales and brand promotion for Airtel.
- Developed and implemented strategic account plans to generate new, advantageous customers.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Developed customer relationships and increased overall sales by 200%.
- Maintained current knowledge of evolving changes in telecom marketplace.
- Exceeded team sales goals by 150%.
- Achieved 100% of goal through suggestive selling and upselling.
- Increased sales volume by adding 300 new accounts in Kota territory.
- Contributed to company revenue by securing 100% in product sales.
Education
MBA - Marketing Management And Research
NIMS University
Rajasthan,India2014
Master of Arts - Political Science And Government
Vardhaman Mahaveer Open University
Kota,Rajasthan,IndiaBachelor of Arts -
Vardhaman Mahaveer Open University
Kota,RajasthanSkills
- Customer Relationship Management
- Business Planning
- Project Management
- Sales and Marketing
- Team Leadership & Management
- Time Management
- Budgeting and Cost Control
- Negotiation
- Channel Management
- Financial Management
- Excellent problem-solving skills
- Self-motivated, determined and confident
- Ability to work to deadlines, under pressure
- Adaptable quickly and easily at a distinct advantage
- Strategic thinker and long-term planner
Accomplishments
- Successfully Completed more than the AED 150 Million worth projects in my tenure before the given time line.
- Hyatt Regency, Deira,Dubai.
- Hotel Radission Blue, Media City.
- Hotel Andaz, Capital Gate, Abu Dhabi.
- Hotel Raddision, Creek, Dubai.
- Hotel Lemeridien,Dubai.
- Hotel Grand Hyatt, Dubai.
- Hiba Down Syndrome Center, Saudi Arabia.
- Park Hyatt,Dubai.
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager - Commercials
MNK INTERIORS LLC
09.2014 - 04.2022
Territory Manager
Reliance Money Express Limited
12.2010 - 12.2013
Senior Development Manager
ICFAI National Collage
09.2009 - 11.2010
Territory Sales Manager
Idea Telecommunication Ltd
10.2006 - 08.2009
Corporate Sales Executive
Airtel (Bharti Hexacom Limited)
05.2002 - 09.2006
MBA - Marketing Management And Research
NIMS University
Master of Arts - Political Science And Government
Vardhaman Mahaveer Open University
Bachelor of Arts -
Vardhaman Mahaveer Open University