MOHAMMED RAFEQ S

Air Export Agent

PSAFL SPEEDMARK FORWARDING PVT LTD

CHENNAI

07.2013 - Current

Prepared comprehensive reports on export performance metrics for upper management review, driving continuous improvement initiatives.
Spearheaded efforts to obtain necessary permits and certifications for exporting specialized goods in a timely manner.
Expedited urgent shipments through effective coordination with carriers and customs officials, reducing transit times significantly.
Coordinated closely with warehouse teams to ensure proper packaging and labeling of shipments, minimizing damage and delays.
Contributed to the company''s growth by identifying new business opportunities and expanding the client base through exceptional service delivery.
Liaised effectively between clients, carriers, customs personnel, and other relevant parties throughout the shipment process.
Maintained compliance with industry regulations through diligent record keeping and adherence to established protocols.
Conducted thorough research on global market trends, helping clients make informed decisions regarding their shipping needs.
Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
Optimized routing options for shipments by analyzing available carrier schedules and selecting cost-effective solutions.
Developed strong relationships with international agents, fostering collaboration and smooth operations across borders.
Negotiated competitive rates with carriers to reduce transportation costs for clients.
Provided expert guidance on shipping requirements for specialized cargo types, ensuring safe transport and regulatory compliance.
Ensured prompt resolution of customs clearance issues by maintaining open lines of communication with customs brokers.
Improved team productivity by providing ongoing training and support to junior agents.
Streamlined air export processes by implementing efficient documentation and communication procedures.
Managed complex export projects from inception to completion, ensuring seamless execution of all tasks involved.
Verified shipments against documents to maintain accuracy.
Documented waybill data and dimensions and weights of cargo in computer database.
Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
Followed requirements and regulations for dangerous goods handling.
Processed live animal and perishable shipments in compliance with regulatory guidelines.
Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
Facilitated required documentation to manage customs clearance.
Provided tracking information to enable clients to monitor progress of shipments.
Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Arranged delivery or storage of goods at destinations.
Calculated weight, volume or cost of goods to be moved.
Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Stayed on top of shipment locations and current status to update offices and customers.
Maintained open communication with global locations to facilitate smooth collaboration.
Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
Developed and deepened successful partnerships with representatives of diverse shipping companies.
Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
Negotiated with carriers to secure best possible rates for clients and control costs.
Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Handled pricing and routing for over 100 to 120 international shipments every month.
Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.

Summary

Overview

Work History

Air Export Agent

Education

Bachelor of Arts - Accounting, India

Skills

Certification

Timeline

Air Export Agent

Bachelor of Arts - Accounting, India

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