Mohammed Rizwan Abootalib Shaikh

• Assumed leadership of station operations during Airport Services Manager's absence.
• Prepared financial budgets and conducted technical evaluations of vendors and service providers.
• Organized meetings with key authorities, including Immigration and Customs, to address operational challenges.
• Mentored new staff, assisting with system access creation and facilitating overseas training.
• Conducted interviews for agents and senior agents, filtering candidates through HireVue platform.
• Oversaw key performance indicators, ensuring targets for OTP, MHB, and complaints redressal were met.
• Liaised with Ground Service Providers' management to review service delivery shortfalls and monitor performance.
• Represented company at public forums and monthly Facilitation meetings with government bodies.

• Collaborating with Airport Services Manager to ensure Stations Administrative requirements and Operational needs are met.
• Conduct Internal Safety and VSG audit plans, provide CAPA and closure of same.
• Prepare station and support staff for Compliance Monitoring of Ground audits. Operations (CMGO), Finance audits, Mystery Shopper audit.
• Maintain and Upkeep of company property like IT assets, sign boards, display units.
• Review work process to streamline and automate mundane tasks where possible.
• Approving/Rejecting vendor claims and invoices through DMS (Digital Management System) in NASA.
• Staff coverage for flight handling and administrative support by maintaining Staff Rosters / Leave approvals/ accommodating Last minute Emergency leave requests.
• Appraisals & Performance Management review of direct reportees, minute KPI of staff in PM.
• Plug financial gaps in GHA, Catering, vendor contract and saved millions of Indian Rupees paid towards Brake Cooling Fans (Ground handling equipment) required for Airbus A380 aircraft, Catering Customs Cost recovery charges paid for maintaining and guarding bonded warehouse, excess billing of utilities, and charge back from vendors for incorrect billing.
• Independently upgraded the Station Emergency Response Plan (SERP) Rev-026 & 025 for FY2022-23 & 23-24 in accordance with the guidelines set by Emergency Response committee. Held a workshop for all Department Heads from all Business Units.
• Successfully handled timely renewal of entire Emirates Airport Services & Group Security team’s Biometric Aerodrome Entry Permit.
• Office renovation planning and liaising with vendors and HQ Facilitation team for design submission, obtaining quotes through RFQ, negotiations for best deal.
• Facilitated Manual Flight Handling Table Top Exercise for GHA team.
• Co-ordination and Planning of resources during Irregular Ops like Runway closure/Delays/Ad-Hoc Schedule change.
• Preparing and updating Annual Quality and Safety Audit Checklist.
• Assisting HQ Events and Sponsorship team to plan and execute Product Launch (Premium Economy Static Tour) at Mumbai International Airport, T2, with over 150 guests from Industry, trade, media and authorities.

• Shift Duty Manager of flight operations, Station T-T-T for soft skills, Customer Affairs & Feedback handling, Workplace coach for GHA staff in CLC, Staff training and compliance, Vendor Invoice verifying and approving, Automation projects, SPOC for Crew Hotel Contract, Maintain SLA of GHA.

Appointed as Mumbai Station TCS Associate from January 2013 to July 2016. Successfully completed various TCS training sessions in Mumbai and Delhi.

Responsibilities include carrying out customer service and aircraft Weight & Balance, CLC functions training to service partner staff at Mumbai Airport.

Responsible for communicating with customers regarding their feedback logged with official Singapore Airlines.

• Oversee complete flight handling, World tracer T-T-T, preparing staff roster and maintain leave records, In charge of catering, preparing MOM of various meetings.