Mohammed Saqlain Shaikh
Bangalore
Summary
Experienced travel industry professional with over 1.8 years of hands-on expertise. Committed to delivering exceptional customer experiences and possessing strong attention to detail in Passenger Service Systems (PSS). Eager to apply data analysis, strategic thinking, as-is analysis, and ad-hoc process optimization skills acquired from IIM. Proficient in managing diverse client requests worldwide through airline ticketing systems such as GDS & NDC to secure the best available fares. Dedicated to leveraging business background and expertise to streamline processes and support strategic decision-making. Skilled in comparing global airline ticket fares and advising on the most competitive fares across multiple markets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Travel Consultant
Mystifly Consulting (India) Pvt. Ltd
Bangalore
11.2022 - Current
- Monitored competitors' prices and offerings to maintain a competitive edge in the market.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Created itineraries for customers, including flight bookings.
- Managed customer complaints effectively according to established procedures.
- Tier 1 &Tier 2 client requirement solutions, PNR Creation, Airline Business Process, Post ticketing request, Fare Analysis
- Provided exceptional customer service, resolving any travel-related issues promptly.
Education
Integrated Program in Business Analytics (IPBA) -
Indian Institute of Management
Indore, MP04-2024
BBA (Aviation Management) -
Bangalore City University
01.2022
Skills
- Sabre (GDS)
- Galileo
- MS Excel
- Power Bi
- Amadeus
- Manual GDS Handling
- Passenger service systems
- Fare Analysis
- Customer service support
- Pre & Post Ticket Handling
- Reporting
- Cross-Functional Teamwork
- AI Tools
- Advance Excel
- Power Point Presentations
- Interacting the clients globally
- NDC Systems
Languages
Hindi
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
References
- Prasanna-Team Lead (Mystifly), +91 9620422766
- Balakrishna-Manager (Mystifly), +91 980463388
Certification
- Databases and SQL for Data Science with Python, Coursera, 10/01/23
- Microsoft Excel - Excel from Beginner to Advanced, Udemy, 11/01/20
- Problem Solving (Basics), Hacker Rank, 01/01/24
Timeline
Travel Consultant
Mystifly Consulting (India) Pvt. Ltd
11.2022 - Current
Integrated Program in Business Analytics (IPBA) -
Indian Institute of Management
BBA (Aviation Management) -
Bangalore City University
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