MOHAMMED SHAFEEQ ULANGADAN
SENIOR TECHNICAL AND OPERATIONS MANAGER
DOHA
Summary
Open for new challenges in an organization where I can effectively utilize and enrich my knowledge and skills. I aspire for a dynamic career in a challenging environment with good potential for personal and organizational growth.
Experienced and certified in ELV IT maintenance and operations management, sales account management, technical management, projects, business development, and product management, with over 12+ years of proven track record & industrial exposure. Energetic and dynamic, I relish challenges and demonstrate a high level of analytical skills in problem-solving.
Throughout my career, I have excelled in technical sales, design, system integrations, team management, team leadership, costing, vendor negotiation, tender submission, project execution, business development, and sales account management. My expertise spans ELV solutions, cyber security, fabric, wireless, SMB & enterprise network implementation & maintenance, data center implementation, digital signage, and project management.
I have overseen company operations, CRM, sales, and provided technical consulting for IT ELV infrastructure solutions providers. Additionally, I have managed automotive service enhancements and spare parts operations. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Head of Operations and Business Development
Amigos Technology
2 2024 - Current
Managing operations, CRM, business development, sales, and Technical consultant for IT ELV infrastructure.
- Business Management, investment consultant, automotive service management & spare parts distribution manager
- We are managing the overall backlog and roadmap with the Technology & Analytics Director, considering priorities in line with budget restraints
- Working together with the Design Lead to have a customer-centric approach and best-in-class
- UI/UX for product, also taking into account business feedback
- Leveraging knowledge of connected industries to design domain models that are simple to understand, highly functional, and simple to manage
- Bringing Customer First, Mobile First, Cloud First and Agile mindset to coach key stakeholders to problem solve in a way that reduces solution complexity and builds scalability
- Also Driving adherence to industry standards to reduce bespoke work and ease upgrades
- Checking quality of outputs to ensure delivered solution meets requirements.
Technical & Client Support Manager
Libatel Qatar
07.2017 - 01.2024
- Heading the Technical team & Presales and post sales Including project Management
- Responsible for partner accreditation and Customer relations & Consultant for Enterprise, SME and Hospitality solutions
- Business Development, Product Management, Cyber security, IoT, Technical reviews , B2B Sales & Marketing, Vendor negotiations, Management reports
- Maintenance contracts, tender submission, Implementation, Leading team, Consultants for large Scale projects
- Sales Account Management, Customer relationships, Vendor coordination, Internal team development & Vendor onboarding
- Windows Server 2012R2 Services Voice Telephony
Snr. Network & Security - ELV Specialist
Libatel Qatar
05.2013 - 01.2024
- Designing and Implementing Infrastructure for Large and SME Solutions with Multi-Vendor Aruba, Alcatel, Avaya, Juniper, Fortinet, HPE, EMC Cisco, Microsoft, Cloud, Storages, System integrations ..etc
- Providing Technical support to Multi-vendor Enterprise Network
- Implementation of Network Security for Enterprise (Juniper, Fortinet, Barracuda, Sonic wall, etc)
- Leading in project implementation and handover
- Network security consultation and implementation.
IT Network Engineer
Commercial Bank
07.2012 - 04.2013
- Providing live technical support to Banking Network
- Support for secure Banking services
- Perform routine configuration and troubleshooting of LAN, WAN Network
- Manage Mean Down Time according to the Banking outage window
- Monitoring Banking network through Hypercom, NNMI, HPOM and HP tipping point tools
- Monitoring of ATM network through Gasper monitoring system
- Initial trouble shooting of ATM and Network issues through available systems
- Receive and handle fault notifications on the network, log and route the issue to the appropriate personnel/department for resolution
- Issue trouble tickets appropriately prioritized according to the severity of the issue.
IT Project lead
I-NET INFOTECH
05.2010 - 04.2012
- Implementing and maintaining networks (LAN and WAN) for Small and Medium enterprises
- Providing Technical leading to Design and configuration of Cisco Network environment
- Configuring Routing protocols, Switching Technologies, VPN, etc
- Configuring Windows Servers including AD, DNS, DHCP, Hyper-V and VMware
- Hardware, software and networking support through remote and third-party terminal service software
- Techno Q corporate network
- Network for Amwal group
- Ezdan Curve Datacentre Implementation and configuration
- Ezdan Hotels complete IT infra support
- Network for Shafallah Group of Qatar
- Ezdan Palace Hotel Datacentre Implementation and configuration.
Education
B.Tech in ELECTRONICS AND COMMUNICATION - Electronics And Communications Engineering
University of Calicut
India, Kerala 04.2006 - 04.2010
Skills
Project Management: Successfully led technical projects from initiation through to completion, ensuring adherence to timelines and budgets
Client Relationship Management: Built and maintained strong client relationships, ensuring high satisfaction levels and repeat business
Team Leadership: Directed and motivated teams to achieve project milestones and exceed client expectations
Operations Management: Streamlined operations to enhance efficiency and reduce costs
Contracts and Tenders: Expertise in drafting contracts, managing tenders, and negotiating favorable terms
Costing and Budgeting: Proficient in cost estimation, budget preparation, and financial oversight
Presentations: Skilled in delivering compelling presentations to stakeholders and clients
Sales Account Management: Managed key client accounts, driving sales and fostering long-term partnerships
Technical Team Management: Led technical teams in executing complex projects with a focus on quality and efficiency
Management Reports: Prepared detailed reports for management, providing insights and recommendations
Vendor B2B Coordination: Managed vendor relationships and coordinated B2B activities for seamless project execution
Negotiations: Successfully negotiated contracts and agreements with vendors and clients
Hospitality Solutions: Implemented IPTV, digital signage (DS), call accounting, and integrations for hospitality industry clients
Cybersecurity Solutions Management: Oversaw implementation and management of cybersecurity solutions to protect client assets
IoT Solutions Management: Led IoT projects, integrating smart technologies to optimize operations
Servers and Storage Solutions: Designed and deployed scalable server and storage solutions for clients
Data Center Solutions: Managed projects involving data center setup, migration, and optimization
ELV Solutions and Consultation: Provided expertise in Extra Low Voltage (ELV) systems, offering tailored solutions and consultations
Presales Management: Led presales activities, including solution design, proposal preparation, and client presentations
Websites
Certificationstrainings
- ACE-Fx - Avaya Fabric Expert (ID: ACE7500000382)
- CCNP - Cisco Certified Networking Professional (id: csco11822435)
- CCNA - Cisco Certified Network Associate (id: csco11822435)
- MCP - Microsoft certified professional(id:7335342)
- ACSS - Avaya Certified Support Specialist (id: AV134505)
- APSS - AVAYA Professional Sales Specialist (ID#: AV102375)
- APDS - AVAYA Professional Design Specialist (ID#: AV102375)
- SCALA (Digital Signage) Certified Engineer
- Project Management - PMP Professional course completed.
- ITIL V4 - Foundation Course completed.
- Avaya Fabric Expert training from Avaya training center Dubai.
- Aruba Wireless Certified Professional, Vendor management.
- ATM Gasper training from NCR Corporation & Commercial Bank, Qatar
- SCALA Digital Signage training from Scala HQ, Netherland.
- Security, Storage and Wireless training from Multi-vendors.
Technical management skills
Team Management, Client relationship, Vendor Management, Vendor negotiations, Leading team, Consultation, Costing, Maintenance management, Technical Assistance, Solutions presentations, Sales & marketing, Sales account Management, Operations management, project implementation & management, Gasper monitoring tool, HPOV, HPOM, COM, VPFM, BCM, AFO, WOS, Identity Engines, Cisco security monitoring tool, VPN client, Soft phone, Telnet, SSH, HTTPS, Virtual software's, Simulation software's, Microsoft office etc., Avaya Core switch 83, 86 and 88xx, VSP9K, 8K, 4K, CiscoL2-switches (1900, 2950), L3-switch (3550, 3750, 4503), Cisco-Routers (1700, 2500, 2800, 3640, 3600, 3700), ASA firewall, IP Phones (7906, 7911), Microsoft server 2003, Avaya SR2330, Juniper SSG/SRX Firewall, Fortinet NG firewalls including 100D, 200D, UTM, Barracuda FG X300, X400..etc, Sonic Wall Tz400, Palo Alto, F5, WLC 8180 and Avaya ERS 8xxx,5000 4826 and 4850, IPO, Aruba Wireless, Fabric Networking, Virtualization, Routing, Switching, Troubleshooting, Multicasting, Frame relay, VLANs, Redistribution, Summarization, Route filtering, Cisco IOS, Wireless LANs, IPsec VPN, MPLS, MPLS VPN and OSI model, IPV4 and V6 addressing and Voice technologies, Computer hardware, Telecommunication, Antennas, Mobile Technologies, TDMA, Optical Fiber, Avaya VLAN tagging, Static and Dynamic Routing (ISIS, RIP 1 & 2, EIGRP, OSPF and BGP), IST, vIST, MLT, SLT/SMLT, HSRP, VRRP, GLBPB, LAN technologies (Ethernet-CSMA/CD), STP (IEEE 802.1d/ IEEE 802.1w, IEEE 802.1s), VLANS, Tagging IEEE 802.1q, ISL, ISDN, Frame Relay Switching, HDLC, PPP and Broadband, Multi-Vendor firewalls, Access-List, NAT, 802.1x, AAA authentication, DHCP snooping, SPAN & RSPAN monitoring, Microwave & GSM technologies, installation of CCM 6, AVAYA AURA 7, Voice protocols H.323, SIP, MGCP and SCCP, User management
Skypeid
Shafeeq2030
Experienced major projects
- Network and Infra for Jaidah Group of Companies, Doha
- Network infra for Banana Island, Qatar
- Higher End configuration and Network for Sheraton Hotels.
- Crowne Plaza Business Park.
- Network for Al Ghanem Apartments.
- Golden Tulip Doha Datacentre Implementation and configuration.
- Firewalls
- Ruckus Wireless
- Digital Signage
Timeline
Technical & Client Support Manager
Libatel Qatar
07.2017 - 01.2024
Snr. Network & Security - ELV Specialist
Libatel Qatar
05.2013 - 01.2024
IT Network Engineer
Commercial Bank
07.2012 - 04.2013
IT Project lead
I-NET INFOTECH
05.2010 - 04.2012
B.Tech in ELECTRONICS AND COMMUNICATION - Electronics And Communications Engineering
University of Calicut
04.2006 - 04.2010
Head of Operations and Business Development
Amigos Technology
2 2024 - Current