Mohammed Shaffan Sunaid

Results-driven Technical Support Engineer with a robust history at Amazon Web Services, dedicated to enhancing customer satisfaction and achieving high first-call resolution rates. Renowned for exceptional technical troubleshooting skills and a collaborative approach, I am adept at resolving intricate issues and implementing efficiency improvements. With five years of experience in both Windows and Linux environments, I possess a deep understanding of hardware configuration and project management, consistently leading to enhanced operational productivity.

I am recognized for my ability to swiftly and effectively mitigate downtime while seamlessly integrating new hardware and components. My expertise lies in leveraging both internal and external relationships to address complex challenges collaboratively, drawing on support from vendors and colleagues to enhance ticket resolution processes. A detail-oriented professional, I excel in communication and project management, adeptly handling multiple tasks in fast-paced environments.

Committed to a proactive approach, I focus on identifying and addressing issues early, optimizing processes, and supporting team objectives to ensure the highest quality of technical support.

I am a highly skilled Technical Support Engineer with extensive experience in cloud technologies, particularly Amazon Web Services (AWS). My in-depth knowledge and expertise in AWS empower me to deliver exceptional support, ensuring seamless cloud operations and optimal performance for clients. My commitment to excellence and problem-solving abilities set me apart as a reliable resource in the field.

Certified Cloud Practitioner, Amazon