Mohammed Shamss Tabrez
State Head - 3PL Operations
Chennai
Summary
Versatile Candidate with 16 years of experience holding diverse knowledge overseeing Warehousing requirements, Inventory handling, Manpower Allocation & Transportation operations. Expertise in Mission Critical Services, Distribution Center, Fulfillment Services, Knowledge of FMCD & FMCG Products. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through effective communication and willingness to apply team feedback to resolve challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
State Head - Operations South
Ecom Express Limited
Chennai
2022.08 - Current
- Accountable for SCM Functions of Tamil Nadu region.
- Expertise in Handling customers of FMCG & EV Segment.
- Accountable for KPI`s & KRA`s.
- Escalation Point for the Entire State & Solution Expert.
- ManPower Planning, Utilization & Accountability.
- Accountable for setting up of new projects & sustaining the same.
- Cost Control & Accountable for Optimization on Operational Expenditures.
- Strengthened communication skills through regular interactions with Team Members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Handled month end huge projections, volumes to meet the client expectations.
- Developed strong communication and organizational skills through working on group projects.
Assistant General Manager
Proconnect Supply Chain Solutions Ltd
Chennai
2017.12 - 2022.08
- Handled SCM functions of South Region.
- Handling 15+ customers located across TN spread across a billable space of 6 lakh Sq Feet.
- Expertise in Mission Critical Services to cater different types of SLA`s as per customer needs
- Expertise in managing Inventory in a controlled manner
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Performed pricing and estimates based on customer needs and requirements
- Controlled spending on overhead and equipment by devising and executing cost-management procedures
- Motivated, trained and disciplined employees to maximize performance
- Efficiently handled & monitored all SCM functions
- Analysis of Moving & Non-Moving Stock & Stock Reconciliation
- Floor Space Designing for Inventory Storage & Optimizing Space Utilization
- Free Flow of Payables & Receivables
- Bringing in new Service Providers, Transporters on board with competitive pricing to cater transportation requirements.
Senior Operations Manager
Proconnect Supply Chain Solutions Ltd
Chennai
2016.04 - 2017.03
- Responsible for smooth domestic operations, Inventory control, Stock
- Movement, Transportation, and Internal Tools Management & Vendor
- Management
- Enhanced operational efficiency and productivity by managing budgets, accounts and resource management
- Devised, deployed and monitored SLA's to boost long-term business success and achieve SLA defined by customers
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managing diverse transportation team
- Monitoring Cost, quality, and efficiency of both movement and storage of
- Stocks.
Senior Operations Manager
Cadensworth India Limited
Chennai
2011.09 - 2016.03
- Establishing and implementing Logistics procedures in line with organizational requirements
- Maintaining TAT above 98%
- Arranging resources & Man Power 24/7
- Control over Inventory and maintaining NIL stock variance
- Arranging Night time deliveries, 4 Hour Drive, Next Flight out & Scheduled Orders to customers during crisis
- Addressing all Transportation requirements
- Handling Customers, Vendors Escalations, providing resolutions and CAPA for the issues reported
- Planning the quickest & least cost Transport Routes
- Maintaining 100% record of the Operations, Revenue & Inventory.
Customer Support Supervisor
Redington Gulf
2007.04 - 2011.07
- Responsible for supervising the front- end activities of business and assist coordinators
- Handling inwards of case escalations, creating entries of reported cases, providing assistance & support to customers
- Providing Good quality of service for the customers
- Maintaining Inventory available as per requirement
- Escalation Handling & Provide Resolution to achieve Customer Satisfaction
- Communicate regularly with clients and customers to address ongoing strategies and concerns
- Accountable for front office billings, invoices & purchases
- Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution.
Education
MBA - Human Resources Management
Sikkim Manipal University
2010.06 - 2012.05
Bachelor of Arts - Commerce
Madras University
2003.06 - 2006.05
Skills
Team Leadership Expertise
undefinedCertification
Six Sigma Green Belt
Accomplishments
- Opex Cost Saving - Handled smoother operations with 10% reduced Head Count & achieved the key deliverables.
- 3 Folds Throughput - Have delivered 3 Folds Throughput in EV Segment with the limited Manpower without any major escalations.
- Capex Cost Saving - Utilized 40% of the budget for a new project in year 2021 by making use of existing assets & resources through IJP.
- Revenue from Scrap - Have brought in process of handing over IT Waste against cost & earned revenue out of it.
Timeline
State Head - Operations South
Ecom Express Limited
2022.08 - Current
Assistant General Manager
Proconnect Supply Chain Solutions Ltd
2017.12 - 2022.08
Six Sigma Green Belt
2017-05
Senior Operations Manager
Proconnect Supply Chain Solutions Ltd
2016.04 - 2017.03
Senior Operations Manager
Cadensworth India Limited
2011.09 - 2016.03
MBA - Human Resources Management
Sikkim Manipal University
2010.06 - 2012.05
Customer Support Supervisor
Redington Gulf
2007.04 - 2011.07
Bachelor of Arts - Commerce
Madras University
2003.06 - 2006.05
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