Mohammed Shezan khan
Bengaluru,Karnataka
Summary
Dynamic customer service professional with a proven track record at Smoor- Bliss Chocolates India Pvt. Ltd, enhancing customer satisfaction through effective communication and quality control. Skilled in team collaboration and inventory management, consistently improving feedback scores and operational efficiency while delivering exceptional service experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Smoor- Bliss Chocolates India Pvt. Ltd
Bengaluru
04.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Assistant Restaurant Manager
SUBWAY®Restaurants
Bengaluru
09.2023 - 02.2024
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Senior Sandwich Artist
SUBWAY®Restaurants
Bengaluru
12.2022 - 08.2023
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Expedited order processing by operating the point-of-sale system quickly and accurately while maintaining friendly interactions with guests.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Reduced food waste by effectively managing inventory and closely monitoring product freshness.
Education
Bachelor of Science - Hotel Management
Chennais Amirta International Institute of Hotel Management
Bengaluru 04.2001 -
2ND PUC - CEBA
Bapu Composite Pu College
Bengaluru 04.2001 -
10th - SSLC
St. Mother Theresa English High School
Bengaluru 04.2001 -
Skills
Customer relationship management
Team collaboration
Company policy adherence
Inventory assistance
Computer skills
Effective communication
Adaptability
Interpersonal skills
Quality control
HOBBIES
WATCHING ANIME
CRICKET
SNOOKER
VOLLEYBALL
Timeline
Customer Service Executive
Smoor- Bliss Chocolates India Pvt. Ltd
04.2024 - 09.2024
Assistant Restaurant Manager
SUBWAY®Restaurants
09.2023 - 02.2024
Senior Sandwich Artist
SUBWAY®Restaurants
12.2022 - 08.2023
Bachelor of Science - Hotel Management
Chennais Amirta International Institute of Hotel Management
04.2001 -
2ND PUC - CEBA
Bapu Composite Pu College
04.2001 -
10th - SSLC
St. Mother Theresa English High School
04.2001 -
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