Mohammed Shoaib

As an associate at HSBC, I provide exceptional customer service to business banking clients in the UK. With a bachelor's degree in business/commerce. I have over 8 years of experience in the financial industry and a passion for enhancing the customer experience. Enthusiastic Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers, and management. I have also been involved in a project at HSBC, for developing and enhancing the virtual assistant to be precise and provide accurate information to the customers. A forward-thinking project management specialist is confident in leading team members, managing schedules, and coordinating resources. Keeps projects on track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors, and other stakeholders. Receiving excellent feedback from customers and colleagues. I am a highly motivated and results-driven professional, with strong skills in communication, problem-solving, and business process management. I am a quick learner and always stay updated with the latest industry trends. I value collaboration and support, and I aim to continue growing in my role and contributing to the success of HSBC. Ready to take on a new role that requires energy and enthusiasm while driving business success.