Mohammed Sufi Akbar
Cloud Support Associate
Pune
Summary
To secure a challenging position where I can effectively contribute my skills and ideas in the work-oriented environment and utilize my experience and to learn in making an organization successful.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Support Associate
Blazeclan Technologies Pvt Ltd
06.2021 - Current
- Monitored VM servers, Memory, Storage, Load Average, CPU utilization and evaluate proper configuration
- Working on ticketing tools (Jira)
- Troubleshooting Infrastructure side and OS Level issues VM hosted on Azure
- Creating the Backup Policy, Maintain Backup/Restoration of Azure VM using Recover
- Service Vault
- Performing Schedule patching using bigfix and spacewalk
- Responsible for ensuring Process and SLA adherence
- Troubleshooting VM related issue’s along with client and MS team
- Provided technical leadership and delivered innovative products and services to address customer specific requirements
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure
- Diagnosed and executed resolution for server issues
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews
- VM creation on Azure portal
- User creation on Linux VM
- Patching of Windows and Linux server
- Basic knowledge of Azure Kubernetes Service (AKS)
- Monitoring of Kubernetes Cluster and their services and updated to the customers
- Good knowledge of Linux
- Backing Up Data and making it efficient to restore when needed
- Increasing the size of CPU, RAM
- Securing Data against unauthorized access
Associate
EXL Services Pvt Ltd
06.2019 - 01.2021
- User Creation, File Management, SSH, Job Scheduling, Patching, Disk utilization
- User Administration, Sudo User Administration, Archives management
- File Permissions configuration, Access control list
- Crontab configuration to schedule a job, Partition
- File and Directory linking in Linux, Text edit tools
- SSH (Secure support shell), Special permissions
- Process management, Boot process & Troubleshooting
- Logical volume management (LVM), Logs monitoring
Education
Bachelor of Computer Science Higher - undefined
Poona college of Arts science & commerce
Skills
Red hat Linux, Windows, Microsoft Azureundefined
Certification
Microsoft Azure-104
Timeline
Microsoft Azure-104
02-2023
Cloud Support Associate
Blazeclan Technologies Pvt Ltd
06.2021 - Current
Associate
EXL Services Pvt Ltd
06.2019 - 01.2021
Bachelor of Computer Science Higher - undefined
Poona college of Arts science & commerce
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