Summary
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Mohammed Taimoor Khan

Hyderabad

Summary

Results-driven tech support professional skilled in effective troubleshooting and user training. Known for collaborating with development teams to relay feedback and implement process enhancements that minimize downtime and improve user experiences.

Work History

Tech Support

Woolworths Group
Sydney
  • Resolved technical issues through effective troubleshooting and problem-solving techniques.
  • Assisted users with software installation and configuration to enhance functionality.
  • Collaborated with development teams to relay user feedback and improve system features.
  • Managed ticketing system to track inquiries and ensure prompt responses.

Support Analyst

Bharat Petroleum Corporation limited
Hyderabad
  • Provided training sessions for new users to enhance their understanding of system functionalities.
  • Resolved technical issues for users by troubleshooting hardware and software problems effectively.
  • Assisted in incident management processes to minimize service disruptions and downtime.
  • Developed and maintained user guides to facilitate self-service troubleshooting.
  • Conducted regular system audits to ensure compliance with security policies and procedures.

Operations Support Associate

Dominion Petrol Services
Hyderabad
  • Managed inventory levels to ensure product availability and minimize shortages.
  • Resolved customer inquiries and complaints promptly, delivering exceptional service support.
  • Implemented process improvement initiatives that effectively reduced operational bottlenecks.
  • Conducted quality assurance checks to verify compliance with company standards.
  • Trained new staff on operational procedures for seamless team integration.
  • Organized shipments and tracked deliveries to support logistics operations.

Education

Some College (No Degree) - Information And Communication Technology - Finance

Osmania University
Hyderabad - India

MBA - Information and Computer Systems and Business

Univesity Of Sunshine Coast
Queensland-Australia

Skills

  • Technical troubleshooting
  • Software configuration
  • Incident management
  • Process improvement
  • Quality assurance
  • Customer service

Languages

English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Urdu
Native
Native
Arabic
Advanced (C1)
C1

Affiliations

Pfizer Australia, Commonwealth Finance Qatar.

Timeline

Tech Support

Woolworths Group

Support Analyst

Bharat Petroleum Corporation limited

Operations Support Associate

Dominion Petrol Services

Some College (No Degree) - Information And Communication Technology - Finance

Osmania University

MBA - Information and Computer Systems and Business

Univesity Of Sunshine Coast

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Mohammed Taimoor Khan