Mohammed Wajid Khan
Training Manager
Hyderabad,TG
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 6 years of progressive training experience and take on challenging new role.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Training Manager - Deputy
Wipro DO&P
Hyderabad, India, India
06.2017 - Current
- Led new hire performance improvement, training timeline reduction projects and analyzed data to identify opportunities for improvement.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed all exempt employee coaching, training and performance improvement actions.
- Developed departmental systems and procedures to better align workflow processes.
- Researched and obtained relevant course materials to achieve training objectives.
- Drove performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated ongoing technical training and personal development classes for staff members.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Directed training programs and development paths for managers and supervisors.
- Managed new employee orientation training process for more than 500 employees each year
POD Lead, Trainer & Knowledge Expert
Teleperformance(Previously Intelenet Global Services),
Hyderabad, Telangana
04.2015 - 05.2017
- Exceptional trainer with 98% of end-to-end batch throughput across all training batches
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate ops team.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Created and executed competency program with 98% success rate.
- Prepared variety of different written process guidelines, communications, reports and documents to ensure smooth operations.
POD Lead
Teleperformance(Previously Intelenet Global Services)
Hyderabad, Telangana
04.2012 - 03.2015
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Managed team of 36 employees, overseeing hiring, training, and professional growth of employees
Educator
Self Employed
Hyderabad, Telangana
07.2008 - 03.2012
- Educated students on strategies for effective studying, note taking and test taking.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Trainee
Hindustan Aeronautics Limited
Hyderabad, Telangana
10.2009 - 09.2010
- Increased understanding of Radar industry processes by assisting Engineer with technical tasks.
- Closely monitored Radar procedures to identify potential areas for improvement.
- Completed documentation and reports for business records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Bachelor of Engineering & Technology - Electronics & Communication
Vif College of Engineering & Technology
10.2004 - 05.2008
Skills
New agent training
Training materials
Training curriculum development
Customer training
Training program design
Training solutions development
Change Management
Time management
Planning and Coordination
Accomplishments
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Revitalized counselors by improving training, increasing motivation and adding new support resources.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Curriculum Design - Designed, developed and implemented lesson plan across projects.
- Awarded Best Manager for the year 2020
Timeline
Training Manager - Deputy
Wipro DO&P
06.2017 - Current
POD Lead, Trainer & Knowledge Expert
Teleperformance(Previously Intelenet Global Services),
04.2015 - 05.2017
POD Lead
Teleperformance(Previously Intelenet Global Services)
04.2012 - 03.2015
Trainee
Hindustan Aeronautics Limited
10.2009 - 09.2010
Educator
Self Employed
07.2008 - 03.2012
Bachelor of Engineering & Technology - Electronics & Communication
Vif College of Engineering & Technology
10.2004 - 05.2008