Mohammed Yaseen Pasha
Bangalore
Summary
Resourceful Laptop Service Engineer known for high productivity and efficiency in task completion. Possess specialized skills in hardware troubleshooting, software installation, and network connectivity solutions. Excel in problem-solving, communication, and time management, ensuring top-notch service delivery and customer satisfaction.
Skilled Laptop Service Engineer with background in troubleshooting and repairing all major laptop brands. Possess depth of knowledge in hardware, software, and operating systems ensuring fast and efficient service to clients. Strengths include problem-solving abilities, technical expertise, customer service skills, and adaptability to new technology. Have consistently enhanced system performance and user satisfaction in previous work roles.
Technically adept in the field of computer and office machine repair, known for maintaining high productivity levels and completing tasks efficiently. Skilled in troubleshooting hardware issues, software configuration, and network connectivity problems. Excel in time management, problem-solving, and customer service, ensuring successful resolution of technical challenges with patience and clarity.
Overview
6
6
years of professional experience
Work History
Laptop Service Engineer
Mohammed yaseen pasha
Bangalore
01.2018 - 03.2024
- Performed troubleshooting and repairs on laptops, desktops, workstations and servers.
- Provided technical support to customers over the phone and online chat.
- Provided guidance to junior technicians on best practices for repairing laptops.
- Replaced faulty laptop components including motherboards, keyboards and screens.
- Created detailed reports outlining the diagnosis and resolution of laptop problems.
- Assisted in maintaining inventory of spare parts for laptop repair needs.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Installed new systems and components according to service orders and manufacturer instructions.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Implemented preventive maintenance measures to reduce potential system failures.
Education
Bachelor of Science - CEBA
SM English School
Bangalore 05-2022
Skills
- Laptop troubleshooting
- Component repair
- Technical support
- Preventive maintenance
- Customer service
- Team leadership
- System installation
- Soldering techniques
- Problem solving
- Time management
- Battery testing
- Remote support
- Peripheral setup
- Software diagnostics
- Hardware diagnostics
- System upgrades
- Network configuration
- Cooling system maintenance
- Component replacement
- Software configuration
- Virus removal
- Hardware assembly
- Operating system installation
- Advanced troubleshooting
- Performance optimization
- Power management
- Display repair
- Encryption setup
- Touchpad calibration
- BIOS configuration
- Driver installation
- Hard drive cloning
- Keyboard repair
- Wireless connectivity
- Materials testing
- Teamwork
- Teamwork and collaboration
- Microsoft Excel
- Parts replacement
- Hand and power tool operation
- Problem-solving abilities
- Problem-solving
- Hand tool expertise
- Software reinstallation
- Organizational skills
- Microsoft office
- Excellent communication
- Install software
- Decision-making
- Memory installation
- Professionalism
Timeline
Laptop Service Engineer
Mohammed yaseen pasha
01.2018 - 03.2024
Bachelor of Science - CEBA
SM English School