Mohammed Zahid Ejaz Shaikh
Nashik
Summary
Dynamic Service Advisor with extensive experience at Moharir Motors, excelling in customer support and warranty administration. Proven ability to enhance service center productivity and ensure customer satisfaction through effective communication and technical troubleshooting. Proficient in SAP and Microsoft Excel, demonstrating strong teamwork and time management skills. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Moharir Motors & Services Pvt Ltd
Nashik
09.2025 - Current
- Company Overview: Ford Authorized Dealer. Company Industry: Automotive Repair, Spare Parts, & Support Services.
- Receiving and greeting customers.
- Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles.
- Informing customer about the cost of repair/service or any additional task and attaining their approval.
- Following the prescribed manufacturer's recommendations to advice the scheduled maintenance.
- Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time.
- Ensuring customer satisfaction.
- Perform research on warranties and prepare customize warranty papers for work.
- Review all warranty claims and administer it with warranty awarded.
- Coordinate with manager and prepare repair order for authorization as per warranty requirement.
- Assist various departments and fulfill all warranty requirements.
- Assist customers with all warranty service and prepare associate documents.
- Monitor all customer inquiries and requests on all warranty issues.
- Supervise all information and update database and prepare required filling documents.
- Maintain knowledge on various warranty programs by active participation in inhouse trainings.
- Ensure customer satisfaction and ensure compliance to all warranty specifications.
- Evaluate databases and complete all data entry for warranty claims and fillings.
- Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
- Monitor defective products and withdraw specific batch of products if required.
- Ford Authorized Dealer. Company Industry: Automotive Repair, Spare Parts, & Support Services.
Spare parts & Service Coordinator
Shreekripa Automobiles Pvt. Ltd
Nashik
11.2010 - 02.2011
- Company Overview: Volkswagen Nashik. Company Industry: Automotive Dealership & Distributor.
- Receiving and greeting customers.
- Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles.
- Informing customer about the cost of repair/service or any additional task and attaining their approval.
- Following the prescribed manufacturer's recommendations to advice the scheduled maintenance.
- Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time.
- Ensuring customer satisfaction.
- Increasing service center productivity.
- Volkswagen Nashik. Company Industry: Automotive Dealership & Distributor.
Spare parts & Service Coordinator
Tata Motors
Nashik
04.2008 - 09.2010
- Company Overview: Company Industry: Automotive Dealership & Distributor.
- Handling Spare parts sales through counter and supply parts to service department.
- Perform research on warranties and prepare customize warranty papers for work.
- Review all warranty claims and administer it with warranty awarded.
- Coordinate with manager and prepare repair order for authorization as per warranty requirement.
- Assist various departments and fulfill all warranty requirements.
- Assist customers with all warranty service and prepare associate documents.
- Monitor all customer inquiries and requests on all warranty issues.
- Supervise all information and update database and prepare required filling documents.
- Maintain knowledge on various warranty programs by active participation in education programs.
- Ensure customer satisfaction and ensure compliance to all warranty specifications.
- Evaluate databases and complete all data entry for warranty claims and fillings.
- Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
- Monitor defective products and withdraw specific batch of products if required.
- Manage all warranty claims, resubmit claims if required and ensure appropriate action.
- Monitor all body shop applications and monitor all outstanding applications.
- Company Industry: Automotive Dealership & Distributor.
Education
Diploma - Automobile Engineering
MSBTE
India06-2017
High school or equivalent - High School and Jr. Collage
Savitribai Phule Pune University
Nashik, India06-2009
Skills
- SAP
- Customer Support
- Warranty
- CSI
- Aftersales
- Microsoft Excel
- Teamwork
- Operation
- Time management
- Order
- Customer service
- Maintenance scheduling
- Parts ordering
- Vehicle inspection
- Technical troubleshooting
- Warranty administration
Certification
- Parts Operations And CRMDMS, TATA Motors, 2008, 8 hours
- Certified Bronze Service Advisor, Ford, 2013 3 Days – 24 hours
- Parts Operations And CRMDMS, Volkswagen India, 2011
Name In Arabic
Mohammed Zahid Shaikh
Number Of Dependents
3
Driving Licence Issued From
India
Personal Information
- Date of Birth: 05/05/90
- Gender: Male
- Nationality: India
- Marital Status: Married
- Visa Status: Residency Visa (Transferable)
Languages
- Hindi, Native
- Arabic, Intermediate
- English, Expert
Hobbies and Interests
Reading Books, Motorcycle Ride, Researcher
Residence Country
India
Target Job
Senior Service Advisor, Senior Executive, Kuwait, India, Saudi Arabia, Qatar, Experienced Service Advisor with a demonstrated history of working in the retail industry. Skilled in Negotiation, Warranty, Business Planning, Operations Management, and Retail. Strong support professional with a DIPLOMA IN AUTOMOBILE ENGG. focused in Automotive Engineering Technology/Technician. Full Time Employee; Commission, USD 2000, 1 month or less, INR 75,000, USD 885
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Arabic
Beginner (A1)
A1
Timeline
Service Advisor
Moharir Motors & Services Pvt Ltd
09.2025 - Current
Spare parts & Service Coordinator
Shreekripa Automobiles Pvt. Ltd
11.2010 - 02.2011
Spare parts & Service Coordinator
Tata Motors
04.2008 - 09.2010
Diploma - Automobile Engineering
MSBTE
High school or equivalent - High School and Jr. Collage
Savitribai Phule Pune University
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