Mohammed Zeeshan Khan
Delhi
Summary
Dynamic operations leader with extensive experience, specializing in Anti Money Laundering, KYC, EDD, Fraud and Financial Crime operations. Proven track record in enhancing productivity and compliance through effective risk controls and quality governance. Adept at team leadership and stakeholder management, driving continuous improvement initiatives that significantly elevate operational performance and investigator capability.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Manager – Operations
Genpact
Gurugram, India
10.2024 - Current
- Lead an 83-member multi-layer Financial Crime operations team, including 23 direct reports and 3 Assistant Managers, overseeing complex Transaction Monitoring and Fraud investigations.
- Drove end-to-end operational performance, enhancing productivity, quality, SLA adherence, risk controls, investigator capability, and alignment with client requirements.
- Lead the transition and setup of a new AML/CTF process, managing workflow design, stakeholder coordination, knowledge transfer, process stabilization, and operational ramp-up.
- Strengthen quality governance through calibration sessions, sampling, secondary reviews, validation, and targeted coaching to improve case accuracy and investigative consistency.
- Strengthened quality governance through calibration sessions, sampling, secondary reviews, validation, and targeted coaching, improving case accuracy and investigative consistency.
- Analyze investigation trends and emerging financial crime indicators to identify control gaps, recommend risk mitigation actions, and strengthen operational controls.
- Reviewed high-risk and complex alerts to ensure proper escalation management.
- Support secondary reviews and escalation management for high-risk and complex alerts based on business requirements and investigation volumes.
- Partnered with senior leadership and stakeholders to present operational KPIs, risk trends, investigation insights, and identify continuous improvement opportunities.
- Support internal audits, regulatory reviews, UAT, and compliance control assessments by maintaining robust documentation and investigative audit trails.
Deputy Manager – Operations
WNS GLOBAL SERVICES
Gurugram, India
05.2023 - 09.2024
- Led Financial Crime operations for a high-growth fintech platform, managing 70+ investigators and multiple Assistant Managers across Fraud, and KYC functions.
- Established operational governance for financial crime processes, ensuring performance, quality, compliance adherence, risk controls, and effective service delivery.
- Oversaw KYC and EDD reviews involving high-risk customers, PEPs, complex ownership structures, adverse media, higher-risk jurisdictions, and other financial crime indicators.
- Partnered with onshore stakeholders, Compliance, Risk, Product, and Technology teams to address system gaps, strengthen monitoring controls, and improve fraud prevention strategies.
- Managed capacity planning and operational scaling initiatives, supporting the ramp-up of 100+ FTEs to meet rapid business growth and operational demand.
- Led quality assurance and calibration initiatives, identifying recurring errors and control gaps and implementing corrective actions to strengthen investigation quality and compliance readiness.
- Produced governance reporting on operational KPIs, quality performance, investigation trends, and emerging financial crime risks to inform strategic decisions.
- Played a key role in talent acquisition and capability building by conducting 400+ interviews and onboarding 150+ investigators to support business expansion.
- Implemented process improvements and control enhancements, resulting in streamlined operations and reduced escalations while strengthening service delivery.
Lead Collection Specialist
AMERICAN EXPRESS
Gurugram, India
12.2013 - 05.2023
- Built progressive experience across Credit, AML, KYC, EDD, Sanctions Screening, Fraud Risk, training, quality, and operational support within a global financial services environment.
- Led and mentored a 14-member team supporting KYC and EDD operations for high-risk customer portfolios, driving customer risk assessment, investigation quality, and regulatory compliance.
- Performed and reviewed EDD assessments covering customer profiles, source of funds and wealth, business activities, ownership structures, geographic exposure.
- Performed sanctions and name screening investigations, analyzing potential matches, customer identifiers, false positives, and risk indicators to support accurate alert dispositioning.
- Reviewed screening alerts against customer and transactional information, escalating potential sanctions or financial crime concerns in line with internal policies and regulatory requirements.
- Conducted screening-related quality reviews and provided SME guidance on alert dispositioning, investigation rationale, and documentation standards.
- Resolved complex AML and sanctions cases while maintaining robust investigative documentation, escalation standards, and audit readiness.
- Conducted training, quality reviews, and process improvement initiatives to strengthen investigator capability, case quality, regulatory compliance, and operational efficiency.
- Participated in UAT for critical risk applications and coordinated defect resolution to minimize compliance and operational impact.
- Partnered with Risk, Compliance, and Technology teams to strengthen fraud detection, sanctions controls, customer due diligence, and operational effectiveness.
- Monitored risk exposure, quality, productivity, SLA performance, remediation trends, and control effectiveness across KYC and EDD operations.
Education
MBA - Finance
IMT Ghaziabad
Delhi, India02-2021
Bachelor of Commerce - Accounting And Finance
M. J. P. Rohilkhand University
Rampur, India03-2009
Skills
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Performance monitoring
- Employee motivation
- Workflow optimization
- Performance management
- Process improvements
- Data analysis
Certification
- Lean Six Sigma Green Belt – Genpact, November 2025
- Anti Money Laundering / Anti Financial Crime / Financial Crime Compliance - AML Base, December 2022 — January 2023
Timeline
Manager – Operations
Genpact
10.2024 - Current
Deputy Manager – Operations
WNS GLOBAL SERVICES
05.2023 - 09.2024
Lead Collection Specialist
AMERICAN EXPRESS
12.2013 - 05.2023
MBA - Finance
IMT Ghaziabad
Bachelor of Commerce - Accounting And Finance
M. J. P. Rohilkhand University