Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
MOHAN B S

MOHAN B S

Bangalore

Summary

Accomplished Senior Process Executive with a proven track record at Cognizant for enhancing operational efficiency and spearheading business development. Skilled in workflow analysis and proposal development, adept at driving process improvements and fostering customer relationships. Demonstrated success in strategic planning and compliance, significantly reducing redundancies.

Overview

6
6
years of professional experience

Work History

Senior Process Executive

Cognizant
01.2022 - Current
  • Determined change management needs and defined behaviors for effective program management.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Handled as interim Subject Matter Expert for the Team and managed necessary metrics and evolution.
  • Coordinated multi-team process initialization, reducing associated redundancies and dependencies.

Senior Representative

Concentrix Daksh Services Pvr Ltd
12.2018 - 12.2021
  • Resolved issues through careful research and follow-up with customers.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Education

B.E - Electrical, Electronics And Communications Engineering

Sir M Visvesvaraya Institute of Technology , Bengaluru
08.2018


  • Member of ICAR - IEEE journal
  • Member of College Photography Club

Skills

  • Proposal Development
  • Workflow Analysis
  • New Business Development
  • Efficiency Improvement
  • Operations Management
  • Escalation procedures
  • Process flows
  • Process Mapping
  • Compliance
  • Document Preparation

Languages

English
Upper intermediate (B2)
Hindi
Intermediate (B1)

Software

Microsoft Office

SQL

CRM

Analytics

Customisation

Timeline

Senior Process Executive - Cognizant
01.2022 - Current
Senior Representative - Concentrix Daksh Services Pvr Ltd
12.2018 - 12.2021
Sir M Visvesvaraya Institute of Technology - B.E, Electrical, Electronics And Communications Engineering

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MOHAN B S