MOHAN D N

• Coordinated as intermediary between customers, Global Strategic Account Managers, Global Service Program Team Leads, and Global Operations & Service Manager to manage multiple customer service issues across various worldwide time zones.
• Effectively communicating with the appropriate Johnson Controls International (JCI) and customer personnel to deliver a high level of pre-sales & post-sales customer service, ensuring the required needs are met.
• Maintained regular communication with customers and global JCI service teams regarding status of service cases through email, timely reporting, conference calls, in-person meetings, and business reviews.
• Tracked service cases daily using Salesforce.com to ensure timely resolution. of service cases with in-country service teams through Salesforce.com.
• Assisted the Global Service Program Manager in customer onboarding activities, obtained and checked the accuracy of account and customer contact information within Salesforce.com, and created customer login credentials.
• Maintain regular communication with global JCI service teams in order to keep a current record of their local service points of contact.
• Collaborated with customers and global JCI service teams to enforce SLAs and special customer requirements, refining processes to enhance service delivery.

• Coordinated customer orders with business development manager and sales team to ensure accurate quotations, order status, pricing issues, and payment follow-ups.
• Managed customer relations documentation by addressing queries and maintaining accurate sales support records per agreed service level agreements.
• Communicating with regional sales team for the status of the order and the position of sales.
• Prepared invoices and emailed customers while keeping internal teams in the communication loop.
• Validating necessary paperwork prior to Sales Quotation and Sales Invoice
• Updated the status of sales orders in the database to provide accurate and timely information for internal stakeholders. of sales order in the database or Sales Tracker.
• Generating MIS reports like Daily, Weekly and Monthly Reports to Management.
• Coordinated internal meeting requests by managing schedules and ensuring timely communication among participants.

• Reporting to Sales MANAGER for PAN India.
• Interacted regularly with customers regarding purchase orders to strengthen relationships and ensure order accuracy.
• Registered new sales orders by following up regularly with customers on their quotations.
• Sent sales quotations, converted them to sales orders, and coordinated with presales activities to streamline the sales process.
• Focused on Purchase order processing activity with Finance Team approvals.
• Tracked daily sales to meet monthly sales targets using ERP system for better performance management.
• Prepare Sales invoice coordinate with warehouse for pending orders and stock availability.
• Preparing Quotes and interacting with application manager regarding technical specifications.

GPA: 63.33%

GPA: 65.16%

GPA: 56.80%