Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MOHAN G

MOHAN G

ERODE

Summary

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.

Overview

10
10
years of professional experience

Work History

Service Manager

MALAR TVS
ERODE
07.2017 - 09.2024
  • Tvs Motor Company BS6 vehicle knowable and EV vehicle knowable
  • Tvs Motor Company AMC,RSA and ATW all policy Knowable
  • Tvs Motor Company PSF and NPS SCORE Knowable
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Monitored service performance metrics to identify areas of improvement.
  • Created detailed reports on service activities for senior management review.
  • Resolved customer complaints in a timely manner.

SERVICE & SPARES INCHARGE

SREE SAKTHI BAJAJ
ERODE
07.2015 - 04.2017
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Trained new team members on service processes to increase productivity.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.
  • Kept records of parts and equipment used in projects to update inventory.

SPARES & SPECIAL TOOL INCHARGE

S7 CARS INDIA PVT LTD
ERODE
05.2014 - 04.2015
  • Developed and implemented inventory control systems to ensure accuracy of stock levels.
  • Maintained records of all incoming and outgoing parts, including pricing information and supplier details.
  • Managed a team of warehouse staff responsible for stocking, organizing and shipping spare parts.

Education

BE CIVIL ENGINEERING - CIVIL

SSM COLLEGE OF ENGINEERING
NAMAKKAL
07-2024

AUTOMOBILE ENGINEERING - AUTOMOBILE

DIPLOMA AUTOMOBILE ENGINEERING
NANDHA POLYTECHNIC COLLEGE
04-2014

SSLC - SSLC

GOVT SCHOOL
ERODE
03-2011

Skills

  • Vehicle Inspection
  • Estimating Work
  • Customer Service
  • Maintaining records
  • Customer Service Management
  • Workflow Management
  • Maintenance Planning
  • Quality Assurance

Languages

Tamil
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Service Manager

MALAR TVS
07.2017 - 09.2024

SERVICE & SPARES INCHARGE

SREE SAKTHI BAJAJ
07.2015 - 04.2017

SPARES & SPECIAL TOOL INCHARGE

S7 CARS INDIA PVT LTD
05.2014 - 04.2015

BE CIVIL ENGINEERING - CIVIL

SSM COLLEGE OF ENGINEERING

AUTOMOBILE ENGINEERING - AUTOMOBILE

DIPLOMA AUTOMOBILE ENGINEERING

SSLC - SSLC

GOVT SCHOOL
MOHAN G