Mohan G
Babu
Chennai
Summary
A detail-oriented Quality Analyst with 5+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Quality Analyst
ISON Experiences
Chennai
10.2022 - 02.2023
- Developed and maintained quality assurance procedure documentation
- Analyzed quality and performance data to support operational decision-making
- Defined and implemented quality initiatives to reduce risk
- Inspected finished goods to verify conformance with customer specifications and company quality standards
- Outlined remediation plans to standardize results to meet compliance regulations
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes
- Monitored completed work and provided feedback to improve team member performance.
- Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Analyzed quality and performance data to support operational decision-making.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Defined and implemented quality initiatives to reduce risk.
- Developed and implemented procedures to meet product quality standards.
Senior Quality Analyst
Taurus BPO
Chennai
04.2022 - 09.2022
- Analyzed quality and performance data to support operational decision-making
- Defined and implemented quality initiatives to reduce risk
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality & training
- Developed and maintained quality assurance procedure documentation
- Inspected finished goods to verify conformance with customer specifications and company quality standards
- Consulted manuals and process documents to investigate malfunctions.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Facilitated open lines of communication between departments, fostering a culture of continuous improvement and shared accountability for product performance.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
BUSINESS DEVELOPMENT ASSOCIATE
Byjus-Think And Learn
Bangalore
10.2021 - 04.2022
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customers
- Planned marketing initiatives and leveraged referral networks to promote business development
- Communicated with local organizations to build networks and develop leads
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Engaged with customers to build business relationships
- Organized focus groups to design best marketing strategy for product offerings
- Met with current clients to assess needs and develop improvement plans.
Quality Analyst
Arcis E-Services
Chennai
08.2019 - 10.2021
- Discovered root causes of problems and identified appropriate solutions
- Analyzed unstructured information to derive key insights
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
- Contributed to business growth by confirming customer satisfaction with service and quality
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas
- Maintained quality assurance procedure documentation
- Performed quality control inspections at customers to determine alignment with safety regulations
- Identified quality problems and recommended solutions
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes
- Participated in out-of-specification and failure investigations and recommended corrective actions.
Senior Quality Analyst
Matrimony.com
Chennai
03.2023 - Current
- Develop and maintain quality management systems to ensure compliance with industry standards
- Conduct internal audits to identify process gaps and recommend improvements
- Analyze data to identify trends and develop metrics to measure quality performance
- Facilitate training programs to improve quality awareness and skills
- Collaborate with cross-functional teams to implement process improvements
- Conduct root cause analysis investigations to identify and resolve quality issues.
- Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Coordinated with suppliers to ensure adherence to strict outsource partner guidelines, maximizing the quality of components and materials used in product assembly.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Championed a culture of continuous learning within the Quality Analyst team, regularly sharing best practices and lessons learned to enhance collective capabilities.
- Evaluated competitor offerings as part of ongoing market analyses, identifying areas where company''s products could be further differentiated through superior quality or innovation.
- Developed customized training materials for new hires, promoting rapid onboarding without compromising attention to detail or adherence to quality guidelines.
- Optimized workflow efficiency by automating repetitive testing tasks, freeing up resources for higher-value activities.
- Championed adoption of industry best practices within organization, driving positive change across all levels of the business.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Performed regression, exploratory and negative tests.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Created and revised procedures, checklists and job aids to reduce errors.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Defined and implemented quality initiatives to reduce risk.
- Consulted manuals and process documents to investigate malfunctions.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Participated in departmental meetings to establish short- and long-term strategy.
- Addressed non-conformance issues, pausing production to correct errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Conducted data review and followed standard practices to find solutions.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Developed and implemented procedures to meet product quality standards.
- Recorded and organized test data for report generation and analysis.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
Education
Bachelor of Commerce - Commerce
M.G.R-College of Arts & Science
Hosur 06.2016 - 04.2019
Skills
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Marital Status
Single
Personal Information
Gender: Male
Timeline
Senior Quality Analyst
Matrimony.com
03.2023 - Current
Senior Quality Analyst
ISON Experiences
10.2022 - 02.2023
Senior Quality Analyst
Taurus BPO
04.2022 - 09.2022
BUSINESS DEVELOPMENT ASSOCIATE
Byjus-Think And Learn
10.2021 - 04.2022
Quality Analyst
Arcis E-Services
08.2019 - 10.2021
Bachelor of Commerce - Commerce
M.G.R-College of Arts & Science
06.2016 - 04.2019
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