Mohan G
Babu
Chennai
Summary
A detail-oriented Quality Analyst with 5+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Quality Analyst
ISON Experiences
Chennai
10.2022 - 02.2023
- Developed and maintained quality assurance procedure documentation
- Analyzed quality and performance data to support operational decision-making
- Defined and implemented quality initiatives to reduce risk
- Inspected finished goods to verify conformance with customer specifications and company quality standards
- Outlined remediation plans to standardize results to meet compliance regulations
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes
- Monitored completed work and provided feedback to improve team member performance.
- Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Analyzed quality and performance data to support operational decision-making.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Defined and implemented quality initiatives to reduce risk.
- Developed and implemented procedures to meet product quality standards.
Senior Quality Analyst
Taurus BPO
Chennai
04.2022 - 09.2022
- Analyzed quality and performance data to support operational decision-making
- Defined and implemented quality initiatives to reduce risk
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality & training
- Developed and maintained quality assurance procedure documentation
- Inspected finished goods to verify conformance with customer specifications and company quality standards
- Consulted manuals and process documents to investigate malfunctions.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Facilitated open lines of communication between departments, fostering a culture of continuous improvement and shared accountability for product performance.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
BUSINESS DEVELOPMENT ASSOCIATE
Byjus-Think And Learn
Bangalore
10.2021 - 04.2022
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customers
- Planned marketing initiatives and leveraged referral networks to promote business development
- Communicated with local organizations to build networks and develop leads
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Engaged with customers to build business relationships
- Organized focus groups to design best marketing strategy for product offerings
- Met with current clients to assess needs and develop improvement plans.
Quality Analyst
Arcis E-Services
Chennai
08.2019 - 10.2021
- Discovered root causes of problems and identified appropriate solutions
- Analyzed unstructured information to derive key insights
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
- Contributed to business growth by confirming customer satisfaction with service and quality
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas
- Maintained quality assurance procedure documentation
- Performed quality control inspections at customers to determine alignment with safety regulations
- Identified quality problems and recommended solutions
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes
- Participated in out-of-specification and failure investigations and recommended corrective actions.
Senior Quality Analyst
Matrimony.com
Chennai
03.2023 - Current
- Develop and maintain quality management systems to ensure compliance with industry standards
- Conduct internal audits to identify process gaps and recommend improvements
- Analyze data to identify trends and develop metrics to measure quality performance
- Facilitate training programs to improve quality awareness and skills
- Collaborate with cross-functional teams to implement process improvements
- Conduct root cause analysis investigations to identify and resolve quality issues.
- Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Coordinated with suppliers to ensure adherence to strict outsource partner guidelines, maximizing the quality of components and materials used in product assembly.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Championed a culture of continuous learning within the Quality Analyst team, regularly sharing best practices and lessons learned to enhance collective capabilities.
- Evaluated competitor offerings as part of ongoing market analyses, identifying areas where company''s products could be further differentiated through superior quality or innovation.
- Developed customized training materials for new hires, promoting rapid onboarding without compromising attention to detail or adherence to quality guidelines.
- Optimized workflow efficiency by automating repetitive testing tasks, freeing up resources for higher-value activities.
- Championed adoption of industry best practices within organization, driving positive change across all levels of the business.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Performed regression, exploratory and negative tests.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Created and revised procedures, checklists and job aids to reduce errors.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Defined and implemented quality initiatives to reduce risk.
- Consulted manuals and process documents to investigate malfunctions.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Participated in departmental meetings to establish short- and long-term strategy.
- Addressed non-conformance issues, pausing production to correct errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Conducted data review and followed standard practices to find solutions.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Developed and implemented procedures to meet product quality standards.
- Recorded and organized test data for report generation and analysis.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
Education
Bachelor of Commerce - Commerce
M.G.R-College of Arts & Science
Hosur 06.2016 - 04.2019
Skills
Decision makingCommunicationWork ethicTime managementAdaptabilityProblem-solvingTeamworkLeadershipAuditingCorrective and preventative actionsError proofingLogical thinkingMS Office
Excel
Workflow documentation
Project Planning
Quality processes
Audit processes
Quality Improvement
Adaptability and Flexibility
Relationship Building
Team Collaboration
Marital Status
Single
Personal Information
Gender: Male
Timeline
Senior Quality Analyst
Matrimony.com
03.2023 - Current
Senior Quality Analyst
ISON Experiences
10.2022 - 02.2023
Senior Quality Analyst
Taurus BPO
04.2022 - 09.2022
BUSINESS DEVELOPMENT ASSOCIATE
Byjus-Think And Learn
10.2021 - 04.2022
Quality Analyst
Arcis E-Services
08.2019 - 10.2021
Bachelor of Commerce - Commerce
M.G.R-College of Arts & Science
06.2016 - 04.2019