Microsoft Office
Mohan Jadhav
Business Process Manager
Pune
Summary
Business Process Manager with excellent track record in leading Operations & Financial processes & Teams in Logistics & Transportation domain
End to End understanding of Invoice processing, Accounts Receivables & Payables, Reporting processes.
Expert problem solver, collaborator & Improver.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Business Process Manager
Searce Logistics Analytics LLP.
Pune
07.2020 - Current
- Monitoring & Managing KPI's & SLA's
- Managing Accounts Receivables & Payables to keep low over dues
- Handling Intercompany accounting & settlements
- Month, Quarter & Year end closures and reporting
- Leading Production & Performance for 19 member team, Recruitment & Interviewing, Appraisals
- Stake holders management, Monthly, Quarterly & Annual business reviews
- Setting up the Quality Audit & Control processes & Team
- Process Automation & Improvements
- Escalations Management & Root Cause Analysis
- Team performance monitoring, evaluation & feedback. Goal setting
- Optimizing people & processes to improve customer satisfaction
Associate Business Process Manager
Searce Logistics Analytics LLP.
Pune
10.2015 - 07.2020
- Led System migration from Class to OFS (one freight system) & CWO (Cargo Wise One) and from GIPS to Invoize
- Performed Gap analysis, Use case testing, Documentation & Training
- Headed Transition of Invoicing, reporting activity for a portfolio of top 25 high revenue accounts from Onshore team
- Managed production & performance of 16 member team
- Setting up DTT - Dispute Tracking Tool for efficient dispute management
- Setting up DMS - Document Management System for better management of SOPs, Work Instructions, Contracts & Process documents
- Team building & Training
- Performance & Feedback management
Senior Business Process Analyst
Searce Logistics Analytics LLP
Pune
01.2015 - 10.2015
- Led process transition for Centralized Invoicing & Collections process
- Completed Due diligence, Requirement gathering, Process Training, Documentation & System set up and Testing
- Centralized Invoicing, Invoice delivery, Collections & Dispute management from Six Global locations to single central team
- EDI (Electronic Data Interchange) Set up & Testing
- Disputes, Exception & Escalations management
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts
Business Process Analyst
Searce Logistics Analytics LLP
Pune
06.2012 - 01.2015
- Process transition Lead for Pre & Post US Customs clearance process
- Process Training, documentation & System set up and Team Building
- Customs document & data validation
- Data entry into US Customs systems
- Customs duty calculation & reconciliation
- Resolving queries from US Customs department
- Invoicing & collecting customs duties from end customers
- Team & Performance management for 10 member team
- Disputes, Exception & Escalations management
Senior Analyst
Searce Logistics Analytics LLP
Pune
01.2012 - 05.2012
- Subject Matter Expert for a 6 member team involved in Invoicing & Reporting activities
- Handled high value & Time critical transactions
- Resolving Dispute & Exceptions
- Documentation - creating SOPs & Process documents
Analyst
Searce Logistics Analytics LLP
Pune
11.2009 - 12.2011
- Created Accurate & on-time invoices & reports
- Shipment Track & Trace
- Performed Data & Document audit
- Data entry, Rate calculation, Invoice generation
- Invoice delivery & Report preparation
- Resolved customer queries & disputes
Customer Interaction Executive
Reliance BPO
Mumbai
07.2007 - 10.2009
- Handled service requests & billing queries from High Net-worth Individuals & Corporate (Blackberry) customers
- Provided on time and accurate resolution for customer requests & complaints
- Maintained High customer satisfaction
Education
Post Graduate Diploma - Operations Management
Symbiosis Institute
Pune 01.2012 - 12.2014
Bachelor of Commerce - Accounting And Business Management
Mumbai University
Mumbai 04.2008 - 03.2011
Skills
Analytical and Critical Thinking
undefinedAccomplishments
- Received Top Performer award for three quarters
- Selected for Leadership development programs
- Successfully led critical process & system transitions
- Developed process automation for AR reporting resulting in 90% reduction in report preparation time
Software
Oracle Transport Management - OTM
SAP ERP
Microsoft Visio
Google Workspace
Certification
[Data Analytics], [Google] - [May-September 2021]
Timeline
[Data Analytics], [Google] - [May-September 2021]
05-2021
Business Process Manager
Searce Logistics Analytics LLP.
07.2020 - Current
Six Sigma Green Belt
02-2020
Associate Business Process Manager
Searce Logistics Analytics LLP.
10.2015 - 07.2020
Senior Business Process Analyst
Searce Logistics Analytics LLP
01.2015 - 10.2015
Business Process Analyst
Searce Logistics Analytics LLP
06.2012 - 01.2015
Senior Analyst
Searce Logistics Analytics LLP
01.2012 - 05.2012
Post Graduate Diploma - Operations Management
Symbiosis Institute
01.2012 - 12.2014
Analyst
Searce Logistics Analytics LLP
11.2009 - 12.2011
Bachelor of Commerce - Accounting And Business Management
Mumbai University
04.2008 - 03.2011
Customer Interaction Executive
Reliance BPO
07.2007 - 10.2009
Similar Profiles
Nrupesh RewatkarNrupesh Rewatkar
Senior Analyst at Searce Logistics Analytics LLPSenior Analyst at Searce Logistics Analytics LLP
Dhiraj GhotekarDhiraj Ghotekar
Senior Analyst - International Rating & Billing at Searce Logistics And Analytics LLPSenior Analyst - International Rating & Billing at Searce Logistics And Analytics LLP
Sayli JoshiSayli Joshi
Software Engineer at Searce Logistics IncSoftware Engineer at Searce Logistics Inc
Nikit KhopadeNikit Khopade
Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)
Sudarshan MhalasSudarshan Mhalas
Lead Engineer at Ozone Financial Technology India Pvt Ltd (Ozone API)Lead Engineer at Ozone Financial Technology India Pvt Ltd (Ozone API)