Microsoft Office
Mohan Jadhav
Business Process Manager
Pune
Summary
Business Process Manager with excellent track record in leading Operations & Financial processes & Teams in Logistics & Transportation domain
End to End understanding of Invoice processing, Accounts Receivables & Payables, Reporting processes.
Expert problem solver, collaborator & Improver.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Business Process Manager
Searce Logistics Analytics LLP.
Pune
07.2020 - Current
- Monitoring & Managing KPI's & SLA's
- Managing Accounts Receivables & Payables to keep low over dues
- Handling Intercompany accounting & settlements
- Month, Quarter & Year end closures and reporting
- Leading Production & Performance for 19 member team, Recruitment & Interviewing, Appraisals
- Stake holders management, Monthly, Quarterly & Annual business reviews
- Setting up the Quality Audit & Control processes & Team
- Process Automation & Improvements
- Escalations Management & Root Cause Analysis
- Team performance monitoring, evaluation & feedback. Goal setting
- Optimizing people & processes to improve customer satisfaction
Associate Business Process Manager
Searce Logistics Analytics LLP.
Pune
10.2015 - 07.2020
- Led System migration from Class to OFS (one freight system) & CWO (Cargo Wise One) and from GIPS to Invoize
- Performed Gap analysis, Use case testing, Documentation & Training
- Headed Transition of Invoicing, reporting activity for a portfolio of top 25 high revenue accounts from Onshore team
- Managed production & performance of 16 member team
- Setting up DTT - Dispute Tracking Tool for efficient dispute management
- Setting up DMS - Document Management System for better management of SOPs, Work Instructions, Contracts & Process documents
- Team building & Training
- Performance & Feedback management
Senior Business Process Analyst
Searce Logistics Analytics LLP
Pune
01.2015 - 10.2015
- Led process transition for Centralized Invoicing & Collections process
- Completed Due diligence, Requirement gathering, Process Training, Documentation & System set up and Testing
- Centralized Invoicing, Invoice delivery, Collections & Dispute management from Six Global locations to single central team
- EDI (Electronic Data Interchange) Set up & Testing
- Disputes, Exception & Escalations management
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts
Business Process Analyst
Searce Logistics Analytics LLP
Pune
06.2012 - 01.2015
- Process transition Lead for Pre & Post US Customs clearance process
- Process Training, documentation & System set up and Team Building
- Customs document & data validation
- Data entry into US Customs systems
- Customs duty calculation & reconciliation
- Resolving queries from US Customs department
- Invoicing & collecting customs duties from end customers
- Team & Performance management for 10 member team
- Disputes, Exception & Escalations management
Senior Analyst
Searce Logistics Analytics LLP
Pune
01.2012 - 05.2012
- Subject Matter Expert for a 6 member team involved in Invoicing & Reporting activities
- Handled high value & Time critical transactions
- Resolving Dispute & Exceptions
- Documentation - creating SOPs & Process documents
Analyst
Searce Logistics Analytics LLP
Pune
11.2009 - 12.2011
- Created Accurate & on-time invoices & reports
- Shipment Track & Trace
- Performed Data & Document audit
- Data entry, Rate calculation, Invoice generation
- Invoice delivery & Report preparation
- Resolved customer queries & disputes
Customer Interaction Executive
Reliance BPO
Mumbai
07.2007 - 10.2009
- Handled service requests & billing queries from High Net-worth Individuals & Corporate (Blackberry) customers
- Provided on time and accurate resolution for customer requests & complaints
- Maintained High customer satisfaction
Education
Post Graduate Diploma - Operations Management
Symbiosis Institute
Pune 01.2012 - 12.2014
Bachelor of Commerce - Accounting And Business Management
Mumbai University
Mumbai 04.2008 - 03.2011
Skills
Analytical and Critical Thinking
Planning and Coordination
Excellent Communication
Training and Development
Decision Making
Dependable and Responsible
Multitasking Abilities
Team building
Attention to Detail
Problem-Solving
Accomplishments
- Received Top Performer award for three quarters
- Selected for Leadership development programs
- Successfully led critical process & system transitions
- Developed process automation for AR reporting resulting in 90% reduction in report preparation time
Software
Oracle Transport Management - OTM
SAP ERP
Microsoft Visio
Google Workspace
Certification
[Data Analytics], [Google] - [May-September 2021]
Timeline
[Data Analytics], [Google] - [May-September 2021]
05-2021
Business Process Manager
Searce Logistics Analytics LLP.
07.2020 - Current
Six Sigma Green Belt
02-2020
Associate Business Process Manager
Searce Logistics Analytics LLP.
10.2015 - 07.2020
Senior Business Process Analyst
Searce Logistics Analytics LLP
01.2015 - 10.2015
Business Process Analyst
Searce Logistics Analytics LLP
06.2012 - 01.2015
Senior Analyst
Searce Logistics Analytics LLP
01.2012 - 05.2012
Post Graduate Diploma - Operations Management
Symbiosis Institute
01.2012 - 12.2014
Analyst
Searce Logistics Analytics LLP
11.2009 - 12.2011
Bachelor of Commerce - Accounting And Business Management
Mumbai University
04.2008 - 03.2011
Customer Interaction Executive
Reliance BPO
07.2007 - 10.2009