MOHAN JEYARAMAN
Bangalore
Summary
Innovative and results-driven QA/DevOps leader with proven expertise in cloud-based device management applications for edge networking devices (switches, access points, 5G extenders, firewalls). Skilled at driving end-to-end QA strategy, automation frameworks, and CI/CD transformation to deliver high-quality software at scale.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager, Software Development & QA
Fortinet (Edge Cloud & Device Management Platform)
01.2022 - Current
- QA Strategy & Leadership: Directed a high-performing QA, automation, and DevOps team to deliver enterprise-grade cloud applications with zero critical production issues and faster release cadence.
- Release & Test Governance: Defined QA processes across functional, regression, scale, performance, and security testing ensuring multi-domain deployments (US, EU, JP, CA) with 99.9% uptime.
- DevOps & CI/CD Implementation: Designed and rolled out company-wide CI/CD pipelines using GitLab CI/CD, Kubernetes, Docker, Jenkins, reducing release cycle time by 40%.
- Automation at Scale: Deployed AI-assisted Selenium XPath generation enabling non-programmers to automate test coverage; achieved >95% automation in regression and smoke suites.
- AI/ML Innovation: Built Smart QA Runner to dynamically select regression suites and cut run time by 50%. Developed AI-driven Wireshark/device log analyzer, config assist chatbot, and NOC system to support QA, TAC, and customer self-service troubleshooting.
- Infrastructure Optimization: Redesigned application orchestration for auto-scaling and load balancing, cutting cloud compute costs by 25%. Integrated chaos testing & resilience drills improving recovery time from outages by 60%.
- Cross-Functional Collaboration: Partnered with Product Managers, Sales Engineers, DevOps, and Customer Success to capture feedback, improve usability, and align testing with business priorities.
- Innovation & IP Creation: Founded an internal innovation group, filed multiple patents, and introduced proprietary QA tools to improve test coverage and debugging.
- Agile Transformation: Drove adoption of Agile/Scrum, enabling quarterly multi-release cycles with faster feedback and deployment.
- Talent Development: Recruited, mentored, and built a high-performance QA & DevOps team, creating structured training and growth frameworks.
Manager – Software Dev & QA
Fortinet
04.2020 - 12.2021
- Managed wireless controller product QA; reviewed feature specs during design phase to ensure testability.
- Strengthened QA process with customer-centric test strategies and close collaboration with TAC to bridge gaps and accelerate fixes.
Staff Software Dev QA Engineer
Fortinet
04.2019 - 03.2020
- Owned end-to-end feature testing for controller-based wireless APs and large solution test beds.
- Handled hot customer escalations, reproduced issues, and provided detailed root cause analysis to development.
- Participated in international onsite debugging sessions, improving product stability.
Escalation Lead / Staff Support Engineer
Fortinet & Meru Networks
01.2013 - 01.2019
- Delivered Level 3 support for premium enterprise accounts, bridging TAC and Engineering to accelerate resolution of critical bugs.
- Trained global TAC teams across France, Malaysia, China, and India after Fortinet’s acquisition of Meru Networks.
- Created TAC Lab automation, hotlist processes, and troubleshooting handbooks to reduce turnaround time on escalations.
- Drove early beta program feedback loop, reducing production defects.
Network Engineer / Senior Network Engineer
Meru Networks (CSS Corp)
01.2008 - 01.2013
- Provided enterprise wireless deployment and support, including WLAN design, VoIP over Wi-Fi optimization, firewall/ACL configuration, and performance tuning.
- Delivered Tier 2/3 escalation support and trained TAC teams to handle complex enterprise wireless scenarios.
Education
B.E - Electrical and Electronics Engineering
P.S.R Engineering College, Anna University
Skills
- Languages: Python, Java, Shell Scripting, YAML, JSON
- Automation Tools: Selenium, Robot Framework
- CI/CD & DevOps: GitLab CI/CD, Jenkins, Docker, Kubernetes, Helm, Terraform
- Cloud Platforms: openstack
- Monitoring/Logging: Prometheus, Grafana, ELK/Elasticsearch, Kafka, Nginx, MariaDB-Galera, MongoDB, Redis
- AI/ML & LLM Tools: OpenAI (Azure), LangChain, Ollama, Mistral, RAG-based systems, Agentic Coding Tools
Certification
- CNCF certified kubernetes associate
- CWNP certified wireless network admin
Timeline
Senior Manager, Software Development & QA
Fortinet (Edge Cloud & Device Management Platform)
01.2022 - Current
Manager – Software Dev & QA
Fortinet
04.2020 - 12.2021
Staff Software Dev QA Engineer
Fortinet
04.2019 - 03.2020
Escalation Lead / Staff Support Engineer
Fortinet & Meru Networks
01.2013 - 01.2019
Network Engineer / Senior Network Engineer
Meru Networks (CSS Corp)
01.2008 - 01.2013
B.E - Electrical and Electronics Engineering
P.S.R Engineering College, Anna University
Core Competencies
Quality Assurance Strategy | Test Automation | DevOps | CI/CD Pipelines | Agile/Scrum | AI/ML Integration | Cloud Infrastructure | SaaS & PaaS | Kubernetes (K8s) | Microservices | API Testing | Selenium | Python | Jenkins | GitLab CI/CD | Monitoring & Observability | Scalability & Load Testing | Chaos & Resiliency Testing | Stakeholder Collaboration | Innovation & Patents | Team Leadership & Mentoring
Key Achievements
- Accelerated release velocity — reduced regression execution time by 50% using Smart QA Runner.
- Infrastructure cost optimization — reduced cloud compute usage by 25% through intelligent orchestration and scaling strategies.
- Boosted automation adoption — enabled non-programmers to contribute, increasing test automation coverage to >95%.
- Improved customer experience — AI-driven debugging tools decreased TAC escalations by 30%.
- Resilience readiness — implemented chaos and disaster recovery drills to validate failover and reduce recovery time by 60%.
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