Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activity
Declaration
PERSONAL QUALITIES
Personal Profile
Timeline
Generic
Mohan Krishnan

Mohan Krishnan

Lead Scheduler
Bangalor,Karnataka

Summary

To secure an appropriate position, this will provide growth opportunities with effective utilization of my skills and experiences also the opportunity to learn more in professional Atmosphere.

An effective communicator possessing excellent presentation & soft skills with honed marketing management, logical and problem-solving abilities. Recognized for successfully meet targets, proficiently formulating and implementing budgets, building high-performing teams and nurturing fruitful relationships with customers.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Sales Consultant

Kalyani Motors Pvt.Ltd
04.2016 - 08.2018
  • Designation: Sales Consultant From: 3 years
  • Identified and pursued new sales opportunities through cold calling, networking, and client referrals.
  • Managed the full sales cycle from prospecting to closing, ensuring high customer satisfaction.
  • Built and maintained long-term relationships with clients to generate repeat business.
  • Maintained accurate records of customer interactions, sales activities, and pipeline status using CRM software (Salesforce).

Sr. Sales Consultant

PPS FORD (Ford India Pvt.Ltd)
09.2018 - 10.2021
  • Designation: Sr. Sales Consultant- From:3 years
  • Consistently achieved and exceeded monthly/quarterly sales targets by , contributing to overall team performance.
  • Worked closely with post-sales and support teams to ensure seamless onboarding and long-term customer success.
  • .Tracked and analyzed customer buying patterns and preferences to refine sales strategy and improve targeting.
  • Used CRM tools (Salesforce) to monitor sales pipeline, follow up with leads, and ensure timely closures.
  • Conducted regular check-ins with clients to gather feedback, upsell additional services, and maintain high satisfaction levels..
  • Developed strong client relationships through regular follow-ups, leading to a increase in customer retention and repeat business.

Real Time Management

Contactpoint360 India PVT Ltd
01.2022 - 07.2024
  • Analyses and manage Call Volume in Real Time to ensure Service Levels are met on a daily,weekly and monthly basis.
  • Analyses call volume patterns in Real Time to optimize work shifts, breaks and lunches.
  • Collaborate with Supervisors and Managers to identify and track planned and unplannedabsences, as well as attendance and behavioral issues
  • Identify call volume trends and averages on a monthly and quarterly/seasonal basis.
  • Create daily/weekly/monthly reports and undertake intraday reporting & other MIoperations.
  • Observe and monitor inbound and outbound call volume and create a strategic plan toimprove and maintain KPI attainment.

Scheduling and Planning Analyst

CP-360 India Pvt.Ltd Global WFM
08.2024 - 11.2024
  • Currently working with CP-360 India Pvt.Ltd Global WFM – Real Time Analyst Jan-1st 2022 “Present”
  • Monitored and tracked agent absenteeism, including sick leave, unscheduled absences, and no-call/no-show instances.
  • Generated daily, weekly, and monthly absence reports to support operations and workforce planning decisions.
  • Managed intraday scheduling adjustments in response to call volume fluctuations, agent availability, and absenteeism.
  • Led a team of schedulers, providing training, coaching, and performance feedback to ensure scheduling accuracy and consistency.
  • Coordinated time-off requests, shift swaps, and exceptions to maintain coverage and minimize staffing gaps.
  • Managed intraday scheduling adjustments in response to call volume fluctuations, agent availability, and absenteeism.
  • Flagged recurring absenteeism issues and worked with supervisors to address performance and attendance concerns.
  • Ensured accurate documentation and coding of absences in WFM systems (e.g., sick leave, PTO, bereavement, etc.).


Lead RTA

Sutherland Global Service
11.2024 - 08.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Lead Scheduling

Sutherland Global Service
08.2025 - Current


  • Managed intraday scheduling adjustments in response to call volume fluctuations, agent availability, and absenteeism.
  • Collaborated with Workforce Management (WFM) analysts and operations teams to ensure scheduling alignment with business needs.
  • Led a team of schedulers, providing training, coaching, and performance feedback to ensure scheduling accuracy and consistency.
  • Utilized WFM software tools (e.g., NICE IEX, Tableu, Genesys, Aspect) to create schedules, manage shift bids, and track adherence.
  • Coordinated time-off requests, shift swaps, and exceptions to maintain coverage and minimize staffing gaps.
  • Generated and analyzed reports on schedule adherence, occupancy, and productivity to improve workforce planning strategies.

Education

B'COM - undefined

SSR College of Science & Management Studies

Inter Mediate - undefined

SSR College of Science & Management Studies

High School - undefined

Ever shine High School

Skills

  • Fundamentals of computer

  • MS-Office: MS-Word, MS-Excel

  • Positive thinking

  • Hard Working

  • Result Oriented

Accomplishments

  • Won “Sales Champion Award” during 2017 and nominated as Emerging Star at ‘Maruthi Suzuki India Ltd.’
  • Participated in “National Certification Program” and Certified for 4 times, which was conducted by ‘Ford India Ltd.’
  • Awarded as “Model Specialist” & “Sale Capitan” by ‘Ford India Ltd.’
  • Awarded as “Star Performer” May-2023 by ‘CP-360 India Pvt Ltd.’
  • Awarded as Exceptional performance and innovative contributions to WFM organization for Quarter 3&4 of FY25

Extra-Curricular Activity

Joined National Service Scheme at College level and participated in various camps organized By the college. Won many awards and certificate in college and school level sports competition.

Declaration

I hereby declare that all the information provided above is correct and trueto the best of my knowledge and belief. Place: Bangalore Date

PERSONAL QUALITIES

  • Seeking for an opportunity where I can improve my skills
  • Knowledge in a reputed organization that enhance my professional.
  • Growth and utilize them to the best of my ability.

Personal Profile

  • Name: Mohan.K
  • Father Name: Krishnan
  • Date of Birth: 23 June 1993
  • Nationality: Indian
  • Marital status: Married
  • Languages Known: English, Tamil, Kannada & Telugu
  • Contact number: 8147659913
  • Permanent Address: # 295 C/30 4th cross Chikanna Layout Hennur Cross Kalyanagar post Bangalor-560043

Timeline

Lead Scheduling

Sutherland Global Service
08.2025 - Current

Lead RTA

Sutherland Global Service
11.2024 - 08.2025

Scheduling and Planning Analyst

CP-360 India Pvt.Ltd Global WFM
08.2024 - 11.2024

Real Time Management

Contactpoint360 India PVT Ltd
01.2022 - 07.2024

Sr. Sales Consultant

PPS FORD (Ford India Pvt.Ltd)
09.2018 - 10.2021

Sales Consultant

Kalyani Motors Pvt.Ltd
04.2016 - 08.2018

B'COM - undefined

SSR College of Science & Management Studies

Inter Mediate - undefined

SSR College of Science & Management Studies

High School - undefined

Ever shine High School

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Mohan KrishnanLead Scheduler