Mohan Koushik Patnayakuni
Visakhapatnam
Summary
Results-driven Sales Associate with strong customer service and relationship-building skills. Expertise in sales strategy and merchandising techniques. Experienced Senior Consultant skilled in leadership, negotiation, and mentoring junior staff. Committed to enhancing business development initiatives and driving organizational growth.
Overview
8
8
years of professional experience
Work History
Senior Consultant - AI/ML- IT SALES
Great Learning Pvt LTD
Bangalore
06.2024 - Current
- Executed daily sales strategies that improved customer engagement and satisfaction.
- Consistently met or exceeded goals and key performance indicators (KPIs).
- Cultivated client relationships through exceptional service and support.
- Guided customers through product selection and provided tailored recommendations.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Trained new associates on product knowledge and effective sales techniques.
- Participated in strategic planning meetings related to company objectives and goals.
Associate Manager
SCALER
Bangalore
09.2022 - 04.2024
- Elevated client satisfaction through exceptional support and relationship management during sales cycle.
- Consistently met targets while enhancing skills with each new challenge.
- INTERVIEW BIT SOFTWARE SOLUTIONS, Bangalore
- Created training materials for new team members to standardize onboarding process.
Business Development Manager
BYJUS
01.2020 - 12.2019
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Exceeded monthly quotas through diligent prospecting, follow-up activities, and negotiation skills.
- Managed diverse portfolio of accounts, exceeding revenue targets through upselling strategies and customer service.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased profitability by identifying and eliminating inefficiencies in business processes.
- Collaborated with team at THINK AND LEARN PVT LTD to develop educational programs.
LEVEL 2 Technical Support Representative
IBM CONCENTRIX DAKSH LTD.
Visakhapatnam
05.2018 - 12.2019
- Addressed technical inquiries regarding payment processing, login issues, and software bugs.
- Updated technical knowledge through workshops, seminars, and self-study to effectively address client needs.
- Implemented customer feedback to enhance support service quality for team.
- Visakhapatnam
Education
Workshop - DIGITAL MARKETING and ETHICAL HACKING
IT Madras
01-2017
Workshop - ENTREPRENEURSHIP
Anil Neerukonda Institute of Technology and Sciences
03-2016
Bachelor of Technology - Electronics And Communication Engineering
ANITS
VisakhapatnamSkills
- Negotiation skills
- Data-driven insights
- Funnel optimization
- Strategic planning
- Business analysis
- Customer management
- Client engagement
- Negotiation skills
- Effective communication
- Relationship building
- Problem solving
- Problem solving
Additional Information
Also worked to develop a product for a start-up in education domain.
Personal Information
- Date of Birth: 07/01/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Extracurricular Activities
Attended a two-day workshop on ENTREPRENEURSHIP, Anil Neerukonda Institute of Technology and Sciences, 02/03/16 to 06/03/16 Attended a TECHFEST workshop on DIGITAL MARKETING and ETHICAL HACKING, IT Madras, 12/30/16 to 01/02/17 Participated in Vizag Coastal Cleanup 2016, KEN foundation society Hosted a business marketing event, Bangalore, 05/12/17
Languages
- Telugu
- Hindi
- English
Special Interests
- Story Writing
- Cooking
- Travelling
- Playing Cricket
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
Hindi
Intermediate (B1)
B1
Accomplishments
Top performer - OND -25
Timeline
Senior Consultant - AI/ML- IT SALES
Great Learning Pvt LTD
06.2024 - Current
Associate Manager
SCALER
09.2022 - 04.2024
Business Development Manager
BYJUS
01.2020 - 12.2019
LEVEL 2 Technical Support Representative
IBM CONCENTRIX DAKSH LTD.
05.2018 - 12.2019
Workshop - DIGITAL MARKETING and ETHICAL HACKING
IT Madras
Workshop - ENTREPRENEURSHIP
Anil Neerukonda Institute of Technology and Sciences
Bachelor of Technology - Electronics And Communication Engineering
ANITS