Mohan Kumar
Tiruppur
Summary
Solution-oriented Solutions Specialist known for highly productive and efficient task completion. Bring specialized skills in problem-solving, client relationship management, and technological proficiency to the table. Excel in communication, teamwork, and adaptability, ensuring seamless integration of solutions into client operations. Proficient Solutions Specialist looking for a growth-oriented position. Familiar with current trends in the industry and market, as well as the latest products and services available to customers. Good verbal and written communication, time management, and customer relations skills.
Overview
18
18
years of professional experience
Work History
Solutions Specialist
MoEngage
Bangalore
07.2019 - 03.2024
- Supported the development of new product lines by providing insights into customer needs.
- Developed training materials for staff members on various aspects of solutions delivery.
- Collaborated with cross-functional teams to develop new products and services.
- Evaluated current processes and identified areas of improvement.
- Identified customer needs and provided tailored solutions to meet them.
- Documented customer interactions, outcomes, and feedback for future reference.
- Resolved customer complaints in a timely manner.
Product Support Representative
Zephyr Zapi Technologies
Bangalore
08.2014 - 07.2019
- Provided timely follow-up with customers after resolution of their issues.
- Coordinated with engineering teams regarding product defects or design changes.
- Analyzed user data from various sources in order to identify areas of improvement in the product lifecycle.
- Conducted surveys to gauge customer satisfaction levels after resolution of issue.
- Performed quality assurance checks on newly launched products.
- Developed knowledge base documents for new products.
- Ensured that all incoming inquiries were addressed accurately and efficiently.
- Researched product information for customers in order to provide accurate answers.
- Composed detailed reports on all customer interactions, including resolutions provided.
Language Development Executive
On Mobile Global Ltd
Bangalore
12.2008 - 08.2014
- Contributed to the development of a language model for Tamil.
- Supported the deployment of language models in diverse customer environments, working closely with operational engineers.
- Designed IVR flows to optimize various customer service functions.
- Optimized customer caller tune selection through IVR flow design.
Edp Maintainer
Perfect Engineering
Coimbatore
05.2006 - 11.2008
- Identified areas where improvements could be made in existing processes or procedures.
- Performed regular maintenance tasks such as virus scans, disk cleanups and system updates.
- Created detailed documentation of all EDP processes including system installation, configuration changes and troubleshooting steps.
- Provided assistance in creating reports from different databases using SQL queries.
- Coordinated with external vendors for repairs or replacement of defective components.
- Conducted periodic audits of IT infrastructure components to identify any anomalies.
- Maintained computer systems and networks in order to ensure smooth operations.
- Monitored system performance, identified potential problems and provided solutions accordingly.
- Configured routers, switches, firewalls and other networking devices according to organizational requirements.
- Prepared weekly status reports regarding system performance metrics.
Education
Diploma - Electrical And Electronics Engineering
Sri Ramakrishna Polytechnic College
Coimbatore, Tamilnadu05.2005
Skills
- Windows operating system
- MacOS operating system
- MS Office
- Google Documents
- Email communication
- English communication
- Written Communication
- Verbal Communication
- Problem Resolution
- Meeting Arrangements
- Travel Planning
- Relationship Building
- Visitor management
- Scheduling Coordination
- Mail handling
Timeline
Solutions Specialist
MoEngage
07.2019 - 03.2024
Product Support Representative
Zephyr Zapi Technologies
08.2014 - 07.2019
Language Development Executive
On Mobile Global Ltd
12.2008 - 08.2014
Edp Maintainer
Perfect Engineering
05.2006 - 11.2008
Diploma - Electrical And Electronics Engineering
Sri Ramakrishna Polytechnic College