Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohan Kumar L

Team Leader - AR
Bengaluru

Summary

Versatile and results-oriented healthcare operations professional with over 8 years of experience in denial management, claims processing, and end-to-end RCM operations. Proven leadership in managing teams, quality control, and streamlining SOPs. Certified CRCS specialist with and strong analytical skills using RCA & CAPA. Adept at client communication, dispute resolution, and driving operational excellence in line with US healthcare standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead – RCM Operations

Omega Healthcare Management Pvt. Ltd.
09.2022 - Current
  • Managed a 35-member team overseeing denial management, billing operations, AR follow-ups, credit balance resolution, collections, and correspondence review.
  • Drive productivity, quality, and SLA compliance through performance monitoring and reviews.
  • Coordinated with clients on escalations and performance updates
  • Prepare RCM metrics reports (Days in AR, Aging, Collections) and operational scorecards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Quality Control Analyst (QCA)

Omega Healthcare Management Pvt. Ltd.
12.2019 - 09.2022
  • Audited claims and patient accounts for accuracy and compliance
  • Assessed billing and denial patterns and provided feedback for corrections
  • Ensured data integrity and collaborated with process leads for continuous improvement
  • Improved overall production efficiency by identifying and resolving quality control issues.

Process Executive – AR Department

Omega Healthcare Management Pvt. Ltd.
10.2017 - 12.2019
  • Managed accounts receivable processes with timely billing and denial resolution
  • Posted payments, analyzed credit balances, and handled patient disputes
  • Worked on collection improvement strategies and correspondence responses

Education

Bachelor of Computer Applications - BCA

Sheshadripuram First Grade College
Bengaluru, India
05-2016

PUC - Science ( PCMB)

Sheshadripuram Pre-University College
Bengaluru, India
03-2013

Schooling - SSLC

Shree Vidyasagar School
Bengaluru, India
03-2011

Skills

  • Quick adaptability to evolving technical environments and workflow systems

  • Experienced in handling multiple reporting tasks simultaneously with precision

  • Familiar with Lean Six Sigma methodologies and process automation strategies

  • Demonstrated success in identifying AR trends and implementing corrective action plans

  • Committed to continuous improvement and cross-functional collaboration

Certification

Certified Revenue Cycle Specialist (CRCS)

Timeline

Team Lead – RCM Operations

Omega Healthcare Management Pvt. Ltd.
09.2022 - Current
Certified Revenue Cycle Specialist (CRCS)
03-2020

Quality Control Analyst (QCA)

Omega Healthcare Management Pvt. Ltd.
12.2019 - 09.2022

Process Executive – AR Department

Omega Healthcare Management Pvt. Ltd.
10.2017 - 12.2019

Bachelor of Computer Applications - BCA

Sheshadripuram First Grade College

PUC - Science ( PCMB)

Sheshadripuram Pre-University College

Schooling - SSLC

Shree Vidyasagar School

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Mohan Kumar LTeam Leader - AR