Resourceful Support Lead known for high productivity and efficient task completion. Specialize in customer service management, technical support operations, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless support experiences and team cohesion.
Project : Control and Integration (C&I) APAC Support Lead – Oct 2018 – Oct 2024
Environment : Spring Boot, Hadoop Data Lake, Kafka 2.6, KSQL, Python 2.7 , JDK 1.8,Apache Maven, GIT, Apache Tomcat, JUnit Framework , SPUDS, Blue Prism 6.10, Docker ARGO Open Shift, Django, HTML 5, CSS 3 , Angular JS , Boot Strap , SQL Lite , Jenkins PipeLine, Kubernetes
C&I Apps Suit : Streaming Data Platform(SDP), Monitor Integration Layer ( MIL),Integration Layer (IL), Group Operations Data Lake, Service Management Tool (SMT),
Granular Metrics for Unauthorized Trading, Categorization App, Palion, One Brokerage Payables, RPA Settlement and Cash Management, Global Management Information System(GMIS) and OPUS
Team Size : 15
As a Control and Integration Apac lead, managing, monitoring and controlling GMI Derivatives Business delivery of Fidelity Vendor and leading the Support(L1 & L2) and management of C&I Suit of Applications
Project: Listed Derivatives Operations (LDO)-Distributed Apps – Aug 2013 – Sep 2018
Environment: ClearVision(MO Trading),Linux,.Net,J2EE 1.6,Oracle 11g, SQL Server 10.5,Business Objects XIR3, Informatica 9.1,Weblogic 10.1, One Message Broker(OMB)
Team Size: 10
LDO distributed Applications ClearVision,LDM Rec,Opus & Global Cash Margin Manager are used by Middle office & Derivatives operation business users for MO Trading, Options Management, Margin Management and Reconciliation Regulatory Reporting
Description : GMIS is an operational MIS DWH reporting tool for creating a daily balance sheet report. It provides transparent daily automated Balance Sheet exposure report to Senior Management with information required to manage risk and understand relevant business process metrics It Ensures Operations-owned accounts or accounts that are co-owned by Operations reported is complete and appropriate owners are assigned. It Provides detailed “sub ledger to GL” data to improve account owners ability to understand and sign-off on their respective balances. This will address market risk, funding cost, regulatory reporting, client integrity and Internal reporting integrity.
Project: OSC (Outsourced Supply Chain) Web – Aug 2005 Mar 2006
Client: IBM – Singapore
Environment: IBM-AIX, DB2 8.1, J2EE 1.4, WSAD 6.1,WepSphere Server 6.1,MQSeries 5.1
Project: GWSX – Government Web Service Exchange - Jan 2005 Aug 2005
Client: IDA (Infocom Development Authority) –Singapore
Environment: SUN-SOLARIS, Oracle 9.1, J2EE, Hypernet 2.3, Eclipse 3.1, Struts 1.1, Win CVS iPlanet 5.5 (LDAP), Actional SOAP station, Actional XMS, Actional LG, IIS 5.0, WebLogic 8.1
Description: GWSX is a web service broker framework developed for Singapore Government. This framework allows producer to publish their web services in the Web Service Repository. The consumer, who is interested in the web services available in the gwsx repository, will register in gwsx system and consumes services of gwsx system
Project: MEMPHIS - Jul 2004 to Jan 2005
Environment: SUN-SOLARIS, Win XP, Sybase12.5, Oracle 9i, Clearcase, MQ Series, PERL J2EE, SQL Advantage, DB Artisan, TOAD, Weblogic 8.1
Team size: 6
Description: MEMPHIS is a settlement/advices/confirmations system for banking products Interest Rates and Equities. It generates settlement instructions, payments information, accounting information, Advices and Confirmations
Project: GCMS (GLOBAL CASH MANAGEMENT SYSTEM)
Client: Deutsche Bank (DB)-UK
Environment: IBM-AIX 4.3, Java 1.3, JSP 2.0, Oracle 8.i, Win CVS 3.1, Tomcat 4.3, MQSeries
Team Size: 3
Description: GCMS is a DB application to support their treasury operations. It deals with cash flow between DB branches and external entities
Project :STOIPL
Client: AT&T (US)
Environment: HP-UX, Windws NT, Sybase 11.0.3, Java 1.3, JSP 2.0, HTML 4.0, DHTML 4.0, Java Script, MQSeries 5.0, Sapphire Application Server
Description: STOIPL is a web-based application that gives pricing information of the International Private Telephone line from United States to any foreign country.