Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohan Lakshmanan

Chennai

Summary

Resourceful Support Lead known for high productivity and efficient task completion. Specialize in customer service management, technical support operations, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless support experiences and team cohesion.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Control and Integration (C&I) APAC Support Lead

Credit Suisse
Singapore
09.2018 - 10.2024

Project : Control and Integration (C&I) APAC Support Lead – Oct 2018 – Oct 2024

Environment : Spring Boot, Hadoop Data Lake, Kafka 2.6, KSQL, Python 2.7 , JDK 1.8,Apache Maven, GIT, Apache Tomcat, JUnit Framework , SPUDS, Blue Prism 6.10, Docker ARGO Open Shift, Django, HTML 5, CSS 3 , Angular JS , Boot Strap , SQL Lite , Jenkins PipeLine, Kubernetes

C&I Apps Suit : Streaming Data Platform(SDP), Monitor Integration Layer ( MIL),Integration Layer (IL), Group Operations Data Lake, Service Management Tool (SMT),

Granular Metrics for Unauthorized Trading, Categorization App, Palion, One Brokerage Payables, RPA Settlement and Cash Management, Global Management Information System(GMIS) and OPUS

Team Size : 15

As a Control and Integration Apac lead, managing, monitoring and controlling GMI Derivatives Business delivery of Fidelity Vendor and leading the Support(L1 & L2) and management of C&I Suit of Applications

  • Managed deployment of changes in C&I platforms while overseeing FIS vendor service delivery.
  • Coordinated Incident Management calls with Infra and development teams to resolve production incidents.
  • Facilitated post-mortem sessions to analyze incidents and establish corrective actions.
  • Created PRB tickets for incidents impacting business outcomes, tracking follow-ups in SNOW.
  • Executed Acceptance Into Services processes for onboarding new C&I applications with IT stakeholders.
  • Implemented App Dynamics monitoring across production applications, triggering automated Moogsoft alerts.
  • Conducted capacity management initiatives while collaborating with development teams on resolutions.
  • Reviewed support protocols for accuracy, updating documentation as necessary.

Production Support Lead

Credit Suisse
08.2013 - 09.2018

Project: Listed Derivatives Operations (LDO)-Distributed Apps – Aug 2013 – Sep 2018

Environment: ClearVision(MO Trading),Linux,.Net,J2EE 1.6,Oracle 11g, SQL Server 10.5,Business Objects XIR3, Informatica 9.1,Weblogic 10.1, One Message Broker(OMB)

Team Size: 10

LDO distributed Applications ClearVision,LDM Rec,Opus & Global Cash Margin Manager are used by Middle office & Derivatives operation business users for MO Trading, Options Management, Margin Management and Reconciliation Regulatory Reporting

  • Managing the service delivery of LDO distributed apps for APAC & EMEA Regions
  • Managing the Production Incidents impacting Middle office Derivatives Trading Business and Resolving them to meet Exchange deadlines
  • Leading the discussion of Problem Management of Production Incidents with Delivery Team and Technology Infrastructure team to identify root causes of Incidents and future actions to resolve the production incidents permanently
  • Capturing Production Incidents Impacts and Future Actions in SNOW system and Managing the Life cycle of the Production Incidents
  • Conducting Monthly Service Delivery Status meeting with Business Stake Holders and providing Application SLA Metrics and Production Incidents Reporting to Business Mgt Team
  • Driving production issues BOW Items meeting with Delivery team and Business change management team
  • Attending Global Release meeting and making sure that production changes are as per the changes management guide lines and giving feedback on change and release management violations and discrepancies to Delivery Management

Project Lead

Credit Suisse
03.2006 - 03.2009
  • Project: Global Management Information System – Mar 2006 – Mar 2009
  • Environment: Linux,J2EE 1.4,Oracle 10g,Jbuilder X 10.5,Struts1.1,Clear case 6.0 Business Objects XIR3, Informatica 8.6,Weblogic 8.1
  • Team Size: 7

Description : GMIS is an operational MIS DWH reporting tool for creating a daily balance sheet report. It provides transparent daily automated Balance Sheet exposure report to Senior Management with information required to manage risk and understand relevant business process metrics It Ensures Operations-owned accounts or accounts that are co-owned by Operations reported is complete and appropriate owners are assigned. It Provides detailed “sub ledger to GL” data to improve account owners ability to understand and sign-off on their respective balances. This will address market risk, funding cost, regulatory reporting, client integrity and Internal reporting integrity.

  • Interacting with Global business users and IT Managers and collecting business requirements for new Key Risk Indicators(KRI) Projects.
  • Creating system requirement documents and high level design document
  • Creating Data Model for new KRIs by interacting with business users and upstream systems
  • Analysing KRI data to implement Data Structure Solution
  • Creating feed format specification to upstream systems based on the data analysis.
  • Providing implementation solution for key Business requirements
  • Analysis and design a batch process to process feed data from various upstream systems.
  • Capacity planning of the systems by considering the usage and volume of data.
  • Design of Control and Metrics business class objects
  • Creating a detailed project implementation plan and discussing the same with Global Business owners and IT Managers.
  • Involved in the recruitment of team members and training them on each phase of the projects.
  • Providing weekly status of the project to Global Metrics team.
  • Allocating task to the team members and extracting the deliverables.
  • Interacting with upstream systems to explain the feed specifications and business requirements.
  • Planning and executing production releases and addressing post release defects.
  • Addressing system and performance issues by interacting with various infrastructure teams like DBA, Business Objects and Global web support team.

Senior IT Consultant

IBM (Suvin Technologies)
08.2005 - 03.2006

Project: OSC (Outsourced Supply Chain) Web – Aug 2005 Mar 2006

Client: IBM – Singapore

Environment: IBM-AIX, DB2 8.1, J2EE 1.4, WSAD 6.1,WepSphere Server 6.1,MQSeries 5.1

  • Team Size: 6
  • Description: OSC is a web based application which is used by IBM Contract Manufacturers to raise Purchase Order (PO), Receive Purchase Order Acknowledgement and Receive Invoices.
  • Gathering business requirement details from SAP team
  • Creating system requirements based on the Business requirements
  • Creating Web Pages template to enhance SAP Schedule Line Functionalities
  • System Analysis and Design for web modules to enhance schedule line functionality
  • Creating time estimation for the development modules and Assigning development tasks to team member
  • Conducting weekly status meeting to track the status of the development And updating the Project Manager about the development status
  • Creating Development/UAT environment
  • Creating release procedure, DR procedure and executing production releases.

Senior IT Consultant

Hewlett-Packard (Zensar Technologies)
01.2005 - 08.2005

Project: GWSX – Government Web Service Exchange - Jan 2005 Aug 2005

Client: IDA (Infocom Development Authority) –Singapore

Environment: SUN-SOLARIS, Oracle 9.1, J2EE, Hypernet 2.3, Eclipse 3.1, Struts 1.1, Win CVS iPlanet 5.5 (LDAP), Actional SOAP station, Actional XMS, Actional LG, IIS 5.0, WebLogic 8.1

Description: GWSX is a web service broker framework developed for Singapore Government. This framework allows producer to publish their web services in the Web Service Repository. The consumer, who is interested in the web services available in the gwsx repository, will register in gwsx system and consumes services of gwsx system

  • Design and Development of SOAP station Java APIs for the web service module
  • Interacting with Actional for reporting the product bugs and new enhancements;
  • Implementing the SOAP station functionalities; Developing GUI using struts framework
  • Developing LDAP Java APIs for User Account Management and SSL Certificate Management
  • Creating Test web services and deploying it in weblogic; Configuring SSL in Weblogic,IIS,Tomcat , Actional SST and Actional XMS
  • Configuring LDAP as a authenticator in weblogic; Creating new weblogic instance

Production Support Lead

UBS AG Singapore (Polaris Software)
07.2004 - 01.2005

Project: MEMPHIS - Jul 2004 to Jan 2005

Environment: SUN-SOLARIS, Win XP, Sybase12.5, Oracle 9i, Clearcase, MQ Series, PERL J2EE, SQL Advantage, DB Artisan, TOAD, Weblogic 8.1

Team size: 6

Description: MEMPHIS is a settlement/advices/confirmations system for banking products Interest Rates and Equities. It generates settlement instructions, payments information, accounting information, Advices and Confirmations

  • Making sure that the IR/Equities applications are always up and available to the business users.
  • On the system being down, finding out the root cause for the problem and rectifying the same
  • When system is down, informing business users about the problem and system availability status at regular intervals
  • As per the SLA, escalating system break downs to the Management; Training new member of the team about the system and production support tips
  • Responding to the business users queries in the chat channel; Co-ordinating with development team for production bug fixes and batch releases

Consultant

DSL Software Ltd, Bangalore, India
12.2002 - 07.2004

Project: GCMS (GLOBAL CASH MANAGEMENT SYSTEM)

Client: Deutsche Bank (DB)-UK

Environment: IBM-AIX 4.3, Java 1.3, JSP 2.0, Oracle 8.i, Win CVS 3.1, Tomcat 4.3, MQSeries

Team Size: 3

Description: GCMS is a DB application to support their treasury operations. It deals with cash flow between DB branches and external entities

  • Interacting with end-user for production support and maintenance
  • Monitoring feed components of the system and making sure that trades are processed by the system
  • In case of failure in Nostro Transfer, notifying business users and requesting for necessary actions
  • Creating new CTRL-M Jobs and oracle stored procedures for system enhancements
  • Responding to the user queries on balance and swift matching jobs
  • Developing Java Modules, Oracle packages and Unix shell scripts for new developments

Senior Software Engineer

IBM Global Services, Bangalore,India
09.2000 - 12.2002

Project :STOIPL

Client: AT&T (US)

Environment: HP-UX, Windws NT, Sybase 11.0.3, Java 1.3, JSP 2.0, HTML 4.0, DHTML 4.0, Java Script, MQSeries 5.0, Sapphire Application Server

Description: STOIPL is a web-based application that gives pricing information of the International Private Telephone line from United States to any foreign country.

  • Visited US for onsite system study and application migration discussions
  • Transferring System Requirements and Application details to the offshore team members
  • Involved in System Analysis and Design; Creating use cases for collecting system requirements
  • Creating back-end jsp programs

Senior Software Engineer

Veteran Systems, Chennai, India
01.1998 - 09.2000
  • Project 1: 21TO30.COM - Feb 2000 to Sep 2000
  • Project 2: WWW.ONKYO.CO.JP - Net Package - Sep 1999 to Jan 2000
  • Project 3: METAAUDIO.COM - Jan 1998 Feb 1999

Education

B.E - Mechanical Engineering

Bharathidasan University
Tamilnadu, India

Diploma - Software Engineering

Aptech Computer Education
Chennai, India

M.B.A - Banking and Finance

Alagappa University
Tamilnadu, India

Skills

  • Incident management
  • Production support
  • Team leadership
  • Service level agreements
  • Change management
  • Problem-solving
  • Application support and development
  • Data streaming technologies
  • Programming languages and frameworks
  • Development tools and environments
  • Service delivery strategies
  • Capacity planning
  • J2EE,Oracle,Sybase
  • Spring Boot, Hadoop Data Lake
  • Kafka 26, KSQL, Python 27
  • Apache Tomcat, JUnit Framework
  • HTML 5, CSS 3 , Angular JS
  • SQL Server 105,Business Objects XIR3, Informatica 91,Weblogic 101, Linux,J2EE 14,Oracle 10g,Jbuilder X 105,Struts11
  • IBM-AIX, DB2 81, J2EE 14, WSAD 61,WepSphere Server 61,MQSeries 51
  • SUN-SOLARIS, Oracle 91, J2EE, Hypernet 23, Eclipse 31, Struts 11

Certification

  • ITIL V3 Foundation
  • ITIL V3 Operation Support and Analysis
  • ITIL V3 Continual Service Improvement
  • AWS

Timeline

Control and Integration (C&I) APAC Support Lead

Credit Suisse
09.2018 - 10.2024

Production Support Lead

Credit Suisse
08.2013 - 09.2018

Project Lead

Credit Suisse
03.2006 - 03.2009

Senior IT Consultant

IBM (Suvin Technologies)
08.2005 - 03.2006

Senior IT Consultant

Hewlett-Packard (Zensar Technologies)
01.2005 - 08.2005

Production Support Lead

UBS AG Singapore (Polaris Software)
07.2004 - 01.2005

Consultant

DSL Software Ltd, Bangalore, India
12.2002 - 07.2004

Senior Software Engineer

IBM Global Services, Bangalore,India
09.2000 - 12.2002

Senior Software Engineer

Veteran Systems, Chennai, India
01.1998 - 09.2000

B.E - Mechanical Engineering

Bharathidasan University

Diploma - Software Engineering

Aptech Computer Education

M.B.A - Banking and Finance

Alagappa University
Mohan Lakshmanan