Mohan M
Bangalore
Work Preference
Summary
To get a challenging position where I can learn to gain knowledge and grow in the organization. Share experience learn and gain knowledge which help in my carrier growth.
IT professional prepared to enhance IT operations with practical experience in hardware and software support. Proven capability in maintaining system efficiency and ensuring smooth operation of IT infrastructure. Reliable team player known for adaptability and results-oriented approach, with focus on problem-solving and technical support.
Overview
4
4
years of professional experience
3
3
Languages
Work History
IT Assistant
M/s Dynamatics Technology Limited (Hydraulic Division)
01.2022 - 09.2024
- An IT Assistant is a certified professional who helps to install, operate, and maintain computer systems and networks. Some of the duties and responsibilities of an IT Assistant are
- Installing, configuring, and upgrading hardware and software applications
- Troubleshooting technical and operational issues and providing solutions
- Reporting and documenting repairs and maintenance
- Responding to employee queries and requests for IT support
- Ensuring the security of company data and digital assets
- Creating performance reports and maintaining inventory of hardware devices
- Training company employees on IT systems and best practices
- Responded to queries on phone, via email or through IT ticketing system.
IT Support
MIO Digital LTD
09.2024 - Current
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Acted as a liaison between end-users and higher-level IT support personnel when escalation was necessary.
- Ensured seamless communication between team members, coordinating IT support efforts across departments.
- Collaborated with cross-functional teams such as IT support or merchandising specialists to troubleshoot technical issues or optimize product offerings continuously.
- Ensured the timely delivery of course materials and resources by coordinating with internal departments such as library services and IT support.
- Collaborated with IT support teams to troubleshoot end-user issues related to SAP security configuration, ensuring continuous system availability and performance.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
Education
Diploma - Computer Science Engineering
Singhania University
01.2022
S.S.L.C - undefined
New Cambridge English School
01.2017
Skills
Ability to work under team
undefinedInterests
Listening to music, Helps to others, Traveling, Problem solver
DECLARATION:
Active Member In “I hereby declare that the above information’s are true to my knowledge and benefit.
MY PROFILE:
Young, Dynamic, Hardworking and smart working result oriented.
Strengths:
- I am self-motivated.
- Hard working.
- A good team leader and positive attitude.
- A burning desire for self-improvement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Trained and led technical support teams of more than [Number] support specialists.
Timeline
IT Support
MIO Digital LTD
09.2024 - Current
IT Assistant
M/s Dynamatics Technology Limited (Hydraulic Division)
01.2022 - 09.2024
S.S.L.C - undefined
New Cambridge English School
Diploma - Computer Science Engineering
Singhania University