MOHAN MISHRA
Gurgaon
Summary
Detail-oriented professional with expertise in loan underwriting and KYC compliance. Proven ability to assess risk and ensure accuracy, contributing to high-quality mortgage processing.
Dedicated and skilled underwriter with a strong background in KYC compliance and risk assessment. Known for providing exceptional customer service and resolving complex issues efficiently, ready to enhance operational effectiveness in the financial sector.
Results-oriented senior associate with demonstrated strengths in loan underwriting and risk assessment. Committed to ensuring compliance and delivering accurate outcomes that drive business success in the mortgage industry.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate
Wns global services pvt ltd
Gurgaon
05.2019 - 01.2025
- Worked for USA mortgage commercial loan and refinance loans Worked as an underwriter.
- Worked as a Kyc analyst for the European reputed Bank Luno.
Sales Associate
Convergys india services pvt ltd
Gurgaon
07.2018 - 03.2019
- Assisted customers in selecting products that met their needs.
- Maintained knowledge of current promotions and sales initiatives.
- Processed transactions accurately using point-of-sale systems.
Customer Care Officer
Concentrix daksh services pvt ltd
Gurgaon
05.2016 - 06.2018
- Assisted customers with inquiries through multiple communication channels.
- Resolved customer complaints efficiently and professionally.
- Documented customer interactions in the CRM system accurately.
Education
Bachelor of Arts - Economics
B.R.A.B.U
Bihar 07.2012 - 10.2015
Skills
- Loan underwriting
- KYC compliance
- Risk assessment
- Mortgage processing
Timeline
Senior Associate
Wns global services pvt ltd
05.2019 - 01.2025
Sales Associate
Convergys india services pvt ltd
07.2018 - 03.2019
Customer Care Officer
Concentrix daksh services pvt ltd
05.2016 - 06.2018
Bachelor of Arts - Economics
B.R.A.B.U
07.2012 - 10.2015