MOHAN NAKUM
DWARKA
Summary
Focused on increasing problem solving and to increase growth through tailored problem solving approaches that emphasise customer satisfaction and employer satisfaction and to Track record of successfully turning potential clients into long-term partners, driving significant sales results. Delivers strategic and technical insights and high energy in all to boost growth of the company.
Overview
9
9
years of professional experience
Work History
Individual Group Leader (IGL)
Paytm
dwarka
09.2024 - Current
- Successfully onboarded a wide range of local merchants by explaining the benefits of Paytm QR and Soundbox, resulting in consistent daily targets being achieved.
- Managed a small team of field executives, guiding them on pitch strategies, daily planning, and performance tracking.
- Conducted field visits, identified high-potential market areas, and deployed customized sales approaches to increase conversions.
- Contact: PINAK DHRUV-9724664646
Service Engineer
GTPL Broadband
DWARKA
12.2017 - 07.2024
- As a Field Engineer at GTPL Broadband, I gained extensive hands-on experience in broadband installation, maintenance, and customer service across residential and commercial locations. Over the span of 7 years, I developed strong expertise in fiber optics, network troubleshooting, and last-mile connectivity solutions.
- Installed and maintained high-speed broadband connections, ensuring minimal downtime and optimal signal quality.
- Diagnosed and resolved technical issues efficiently, improving customer satisfaction and reducing repeat complaints.
Service Engineer HP
Hewlett-Packard
JAMNAGAR
01.2017 - 12.2017
- Conducted detailed diagnostics and troubleshooting for HP devices, resolving over 90% of issues on the first visit.
- Performed warranty and non-warranty repairs with precision, strictly adhering to HP's service standards and quality protocols.
- Handled installation, maintenance, and troubleshooting of HP printers, laptops, and desktops for corporate and retail clients. Delivered timely technical support, reducing downtime by 30%. Collaborated with the sales team to identify upgrade opportunities, contributing to a 15% increase in service-related revenue.
Education
M.A/B.ED - ECONOMICS
sarashtra university
03-2017
Skills
- Customer Relationship Management (CRM)
- Product Knowledge
- Negotiation Skills
- Technical support
- Problem-Solving
- Time management
- Machining
- Communication Skills
Hobbies and Interests
- MUSIC
- TRAVELING
- SPIRITUAL
Languages
- ENGLISH
- HINDI
- GUJRATI, Full Professional Proficiency
- ENGLISH, Partial Professional Proficiency
- HINDI, Full Professional Proficiency
Timeline
Individual Group Leader (IGL)
Paytm
09.2024 - Current
Service Engineer
GTPL Broadband
12.2017 - 07.2024
Service Engineer HP
Hewlett-Packard
01.2017 - 12.2017
M.A/B.ED - ECONOMICS
sarashtra university