Mohan P
Hotel Management
METTUR
Summary
I seek a challenging assignment in your organization that will utilize my knowledge and experience. My aim is to contribute to the objective of the organization and to grow with it. Having an experience in the felds of competition I can be sure of my commitments towards the Company which will endeavor far most in achieving goals.
Professional hospitality worker with proven track record in maintaining cleanliness and order in high-traffic environments. Adept at quickly adapting to changing needs and collaborating with team members to deliver outstanding results. Reliable, organized, and proficient in using cleaning equipment and materials to ensure optimal guest satisfaction.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Hotel Devi Towers Salem
11.2022 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Front Desk Executive
The Quilon Beach Hotel, Kollam, Kerala
02.2021 - 11.2022
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reservation Executive
Omatra Hotel &Groups
01.2019 - 10.2020
- Trained new associates on best practices for reservations management, contributing to overall team success.
- Streamlined reservation processes for improved accuracy and guest experience.
- Utilized strong organizational skills to manage reservation records accurately and efficiently.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
Supervisor
GRAND ESTANCIA
05.2017 - 01.2019
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
HOUSE MAN
GRAND ESTANCIA
01.2016 - 11.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
IET TRAINING
RADDISON BLU RESORT TEMBLE BAY
03.2015 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
IET TRAINING
THE ACCORD METROPOLITAN
03.2014 - 05.2014
Education
BSC HM&CS -
Muthayammal college of arts and scince
HSC - undefined
GovernmenHigherSecondary School
Tholasampatty, Tamil NaduSSLC - undefined
GovernmentHigherSecondary School
Tholasampatty, Tamil NaduSkills
Floor polishing
Personal grooming
Laundry management
Hotel operations
Reliability and punctuality
Initiative-taking
Guest support
Maintenance reporting
Guest service excellence
Problem-solving
Multitasking and prioritizing
Guest services
Excellent communication
Decision-making
Guest request response
Self motivation
Personal Information
- Date of Birth: 04/27/96
- Gender: Male
- Marital Status: MARRIED
Timeline
Operations Manager
Hotel Devi Towers Salem
11.2022 - Current
Front Desk Executive
The Quilon Beach Hotel, Kollam, Kerala
02.2021 - 11.2022
Reservation Executive
Omatra Hotel &Groups
01.2019 - 10.2020
Supervisor
GRAND ESTANCIA
05.2017 - 01.2019
HOUSE MAN
GRAND ESTANCIA
01.2016 - 11.2017
IET TRAINING
RADDISON BLU RESORT TEMBLE BAY
03.2015 - 05.2015
IET TRAINING
THE ACCORD METROPOLITAN
03.2014 - 05.2014
HSC - undefined
GovernmenHigherSecondary School
SSLC - undefined
GovernmentHigherSecondary School
BSC HM&CS -
Muthayammal college of arts and scince